This business is not BBB accredited.Additional Locations
Phone: (303) 768-9400 Fax: (605) 229-8936 View Additional Phone Numbers 9719 E Geddes Ave, Englewood, CO 80112
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Days Inn D.T.C. include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementTara Efraimson
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Additional Phone Numbers
- (605) 229-8058(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Unauthorized charges to credit card, general manager refused to refund. The night of September 19, 2015, I stayed at Days Inn Denver Tech Center. I am a member of ******* ******** and reserved this night's stay using their points system. It was a free stay. The confirmation number is XXXXXXXX. The staff at the front desk required a "credit card on file as standard procedure", so I allowed them a copy of same. I purchased no incidentals. I caused no damage room, I didn't take any hotel property away with me, I didn't bring in any pets or guests besides myself. On September 24, I noticed a charge for $50.65 on my credit card from Days Inn DTC dated September 20. I called the Days Inn at 4:37pm and spoke with a woman who stated she was "*********" and "the GM". She stated I "needed to call my bank, because this was a proprietary charge and it will fall off in three business days". I told her the charge went through already, and it had been four business days. She repeated what she just said. I informed her it was not charged through my bank, it was on a credit card. She repeated herself, word for word. She stated that charging credit cards for free stays was now the policy for this Days Inn, and "the charges will fall off in three business days". I asked if there was another manager I could speak with. She stated no. She stated she would not refund the charges, that they would "fall off". I repeated they had gone through. She insisted they would fall off. I called my credit card company. The person answering the call confirmed the charge had gone through and was not pending. The credit card company began a dispute, which they stated will take about 30 days. In the meantime, I must pay the charge. In addition, I must copy and print receipts of this stay and mail them for proof against the dispute. This time and postage will not be compensated to me. I feel Days Inn DTC needs to recompense me for time, postage, printing and required paying of this unauthorized charge.
Desired Settlement: I would like the $50.65 refunded. I would like Days Inn DTC to stop charging credit cards for free stays for all their clients. I would like to be recompensed $100 for the time required to call Days Inn DTC, the credit card company, the time to fill out the BBB report, and the time for printing/mailing proof of error to credit card company, as well as for postage.