This Business is not BBB Accredited
Courtyard By Marriott
(303) 571-1114934 16th St., Denver, CO 80202
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Courtyard By Marriott is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Courtyard By Marriott's rating include:
- BBB does not have sufficient background information on this business.
Factors that raised Courtyard By Marriott's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|12/03/2012||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Failure to substantiate charges
Complaint: To whom it May Concern: On 6/17/12 at approximately 3.30 pm, my mother ***************** and myself ****************** came into the Courtyard by Marriott Denver Downtown. 934 16th street Denver, Colorado 80202; telephone (303)571-1114. We were informed by the front desk clerk ***, that she could get us one of their beautiful rooms at a discount rate. I was extremely excited because I was tired from driving back from my aunt's funeral (Florida,) and had an interview the next day. I then convinced my mother to place the room on her card, and I would give her cash. Since, the Marriott would not accept cash my mother agreed for one night stay. However, several other charges went on her card without her permission. For example, two bottles of water, two lunches, phone calls ect. When, my mother received her credit card bill she was livid at me, and I had to get back to Colorado Spgs, co from Denver to investigate how this happen, since we were told only the room at discount rate would be placed on card. That was not the in result, so when we called we were surprised at two particular employees named Aspen front desk manager, and ************** supervisor. They were extremely rude, unprofessional, and condescending they flat out refused to remove the charges on the card. I placed in a complaint with their customer service relations never heard a response back. No apology and we were convince that the employees were placing their own charges for bottle waters and lunches on the card. The, card was credited back on my mother's card after an exhausting fight with these two employees which lasted several days. I would appreciate a letter of apology from Aspen and ************** personally, and I would like a weekend with one of their best rooms with all enmities paid for our inconvience and the way we were treated, at their expense. They were definitely out of line. Thank you, for your swift and professional response.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|09/28/2012||Problems with Product / Service|
|06/27/2012||Advertising / Sales Issues|
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Map & Directions
Map & Directions
Address for Courtyard By Marriott
934 16th St.
Denver, CO 80202