This business is not BBB accredited.
Phone: (303) 576-9600 16001 E 40th Ave, Aurora, CO 80011
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Cambria Suites Denver International include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Cambria Suites Denver International include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
THIS LOCATION IS NOT BBB ACCREDITED
16001 E 40th Ave
Aurora, CO 80011 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I booked a stay here Saturday, May 7th, and when we checked in everything went smoothly. Later on throughout the evening when shift change occurred, we were stuck with the rudest human being I've ever encountered. First off, our key cards had to be exchanged several times because they are pieces of ****, well the front desk lady named Marisela was extremely rude when making new keys for us. We shouldn't be given a hard time because you're hotel is already giving me a hard time. It was inconvenient to have to walk around the whole building to bring my luggage in because the key card no longer works on a side door. So after giving us **** just to make new keys, I went down to buy a couple snacks at 3am, and they have a sign in the snack room that has the prices of all their products, I go down with specifically $2.50 and I see and documented by picture what the prices were. Well the reason I had to go out of my way to do that is because the candy bars said $1.50 and crackers $1.00, so I have that, take it to the counter and Marisela tells be the crackers are $1.50 as well. First off your sign is advertising $1.00 for the general and onfootage for crackers and she still argued. It was a pack of peanut butter crackers, the only crackers they carry. Well she said that those were different crackers that the no longer have. So I brought my fiance to come check out the prices and help explain to me how she can get away with this. Well after begging her to go check the paper in the snack room with the prices which was ridiculous, she gives us some excuse saying we were looking at the chips even though it's right in front of her face. So she was wrong to lie to us and it's ridiculous that she threatened to call the cops because we were "harassing her all night". I've only spoke to this woman twice and you can see their front desk footage. She didn't honor what her company was advertising and because I asked and called her out on her lies she called the cops to have us kicked out. In the middle of the night, nowhere to go, not many places you can check in at that time. She wrongfully had us kicked out and I at least want a refund for that night because it's very unfair. The cops wouldn't even hear me out they just said the hotel has the right to refuse service, but that they weren't hoteling me with any criminal charges, well yea because I did nothing wrong. Marisela is a terrible employee, ever since her shift started she had a terrible vibe. Unbelievable that I got kicked out over her trying to over price their crackers. I'm embarrassed to say that I've started there, and I will make sure all theartists I work with never stay at your hotel. I will advertise on my website how terrible you guys are!
Desired Settlement: I want a refund for the one night stay room that I payed for and got wrongfully kicked out of due to inferior service.
From: Tyler [mailto:**************************
I am writing you in response to the complaint we received dated 5/11/2016
I was aware of this issue involving this guest. The guest was asked to leave due to the threatening nature of the interaction, Not due to a . 50 cent discrepancy over a cracker.
However, due to the fact that they did not spend the entire night. I have initiated a refund with the company they booked with, priceline.com