BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sisters of Charity of Leavenworth Health System/Exempla Healthcare include:

  • 14 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sisters of Charity of Leavenworth Health System/Exempla Healthcare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 01, 1996 Business started: 01/01/1873 Business started locally: 01/01/1873 Business incorporated 02/24/1988 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Medical Examiners
1560 Broadway Ste 1300, Denver CO 80202
Phone Number: (303) 894-7690

Type of Entity


Business Management
Sue Bouck, Senior Director of Customer Service Ms. Susan (Sue) Bouck, Revenue Service Center Ginger Cabibi, Exec. Assistant/Corporate Communications Sabah Cambrelen, Project Manager Patrick Cobb, Director of Billing Ms. Diane Dexter, Patient Rep Dr. Elmutaz Eltahir Diana Garcia, Customer Service Manager Ms. Libby Smith, Patient Rep
Contact Information
Principal: Sue Bouck, Senior Director of Customer Service
Business Category

Hospitals Laboratories - Medical Physicians & Surgeons - Medical-M.D.

Alternate Business Names
Bridges Integrative Health Services Exempla Bridges Integrative Health Services Exempla Broomfield Medical Center Exempla Colorado Lutheran Home Exempla Denver Medical Associates Exempla Diabetes Center of Colorado Exempla Family Practice Exempla Good Samaritan Med Ctr Exempla Good Samaritan Medical Center Exempla Green Mountain Medical Center Exempla Healthcare - Corporate Offices Exempla Lutheran Breast Care Center Exempla Lutheran Hospice Exempla Lutheran Medical Center Exempla Saint Joseph Hospital Exempla West Pines Exempla Wheat Ridge Occupational Medicine Good Samaritan Medical Center Lutheran Breast Care Center Saint Joseph Hospital SCLS
Additional Information

In 2001 Exempla Healthcare spoke with the BBB and committed to improve its delayed response complaint record. The firm has since honored this agreement.

Customer Review Rating plus BBB Rating Summary

Sisters of Charity of Leavenworth Health System/Exempla Healthcare has received 2.56 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.