BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 2-10 Home Buyers Warranty meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 2-10 Home Buyers Warranty include:

  • 888 complaint(s) filed against business

Customer Complaints Summary Read complaint details

888 complaints closed with BBB in last 3 years | 403 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 57
Delivery Issues 13
Guarantee/Warranty Issues 105
Problems with Product/Service 702
Total Closed Complaints 888

Additional Complaint Information

Home Buyers Warranty encourages consumers to resolve any concerns or disputes directly with them first before filing a complaint with the BBB. The company has established a special phone number at 877-999-4201 to help resolve any consumer complaints.

For additional information on the home service contract industry, see the web site for National Home Service Contract Association at

In addition to the BBB Educational and General Comments below, here is important information you need to know about the company products:

* Problems that existed prior to the purchase of the home ARE NOT covered under most warranties. This is called a pre-existing condition.

* You MUST ALWAYS contact the warranty company first and receive authorization prior to having repairs completed. The company WILL NOT pay for any repairs performed without its prior approval.

* The company contracts with independent service providers in each locale of their service area and they grade their contractor's performance criteria along with time of response to the incident.

* Resale warranties ARE NOT contracts of insurance. They are limited home service agreements intended to cover breakdowns of specific items due to normal wear and tear.

* Resale warranties DO NOT relieve the home buyer from performing normal maintenance and minor repairs after they buy the home.

BBB continues to meet with the company to determine if the number of complaints are unusual in relation to the size of the company and its frequency of transactions and claim incidents.

Customer Reviews Summary Read customer reviews

152 Customer Reviews on 2-10 Home Buyers Warranty
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 3
Negative Experience 142
Total Customer Reviews 152

Additional Information

BBB file opened: March 17, 1983 Business started: 01/01/1983 Business started locally: 01/01/1983
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Nelson Tennyson, Supervisor- Sales Support Mr. Michael Bartosch, President Ms. Lindsay Iten, Regulatory Affairs Spc Mr. David Underhill, Litigation Manager
Contact Information
Principal: Nelson Tennyson, Supervisor- Sales Support
Business Category

Home Warranty Plans

Alternate Business Names
2-10 Home Buyers Warranty of California, Inc. 2-10 Home Buyers Warranty of Virginia, Inc. Home Buyers Resale Warranty Home Buyers Resale Warranty Co. Home Buyers Resale Warranty Corp. Home Buyers Resale Warranty Corporation Home Buyers Warranty Corporation Home Buyers Warranty Corporation VI Home Trust Warranty
Industry Tips
Home Resale Warranties Warranties

Customer Review Rating plus BBB Rating Summary

2-10 Home Buyers Warranty has received 3.31 out of 5 stars based on 152 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.