BBB Business Review

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Description

The Richmond American Homes subsidiaries have been designing and building single-family homes for more than three decades. With operations in 11 states, Richmond American has built more than 170,000 homes from coast to coast.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Richmond American Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Richmond American Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 152 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

152 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 14
Delivery Issues 11
Guarantee/Warranty Issues 22
Problems with Product/Service 105
Total Closed Complaints 152

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Richmond American Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1978 Business started: 10/29/1985 Business started locally: 10/29/1985 Business incorporated 10/29/1985 in DE
Type of Entity

Corporation

Business Management
Mr. David Mandarich, President/CEO Ms. Katie Amren Ms. Leslie Karkoski, Complaint Contact Ms. Kelsey Westfall
Contact Information
Customer Contact: Ms. Leslie Karkoski, Complaint Contact
Principal: Mr. David Mandarich, President/CEO
Business Category

Home Builders

Hours of Operation
Corporate office Monday - Friday 9:00 a.m. - 5:00 p.m. Sales center hours vary by market region.
Refund and Exchange Policy
Homeowners who have warranty questions are encouraged to contact a construction manager or submit a customer service request on the company's website: http://www.richmondamerican.com/For-Home-Owners/Channel-Landing.aspx?Overview=1. For questions about your contract, contact your sales associate.
Service Area
We build homes in over ten states.
Alternate Business Names
MDC Holdings Inc
Products & Services

Richmond American Homes builds single-family homes, as well as townhomes in some regions. Floor plans are designed to provide structural options, as well as opportunities to personalize the finishes.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.