BBB Accredited Business since
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The Richmond American Homes subsidiaries have been designing and building single-family homes for more than three decades. With operations in 11 states, Richmond American has built more than 170,000 homes from coast to coast.
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A BBB Accredited Business since
BBB has determined that Richmond American Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Richmond American Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 152 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||105|
|Total Closed Complaints||152|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. David Mandarich, President/CEO Ms. Katie Amren Ms. Leslie Karkoski, Complaint Contact Ms. Kelsey Westfall
Hours of OperationCorporate office Monday - Friday 9:00 a.m. - 5:00 p.m. Sales center hours vary by market region.
Refund and Exchange PolicyHomeowners who have warranty questions are encouraged to contact a construction manager or submit a customer service request on the company's website: http://www.richmondamerican.com/For-Home-Owners/Channel-Landing.aspx?Overview=1. For questions about your contract, contact your sales associate.
Service AreaWe build homes in over ten states.
Alternate Business NamesMDC Holdings Inc
Products & Services
Richmond American Homes builds single-family homes, as well as townhomes in some regions. Floor plans are designed to provide structural options, as well as opportunities to personalize the finishes.