BBB Accredited Business since
Phone: (800) 860-1582 Fax: (720) 949-7994 View Additional Phone Numbers
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A BBB Accredited Business since
BBB has determined that United Debt Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for United Debt Holdings, LLC include:
- 131 complaint(s) filed against business
- Length of time business has been operating
- Response to 131 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||131|
Additional Complaint Information
BBB has identified a potential pattern of customer complaints. Specifically consumers allege billing/collection issue alleging that the business does not keep documentation of the accounts that are paid off and keep insisting and threatening the consumer to pay something they already did years before or using different third party companies to keep threatening to take them to jail. Another potential pattern is that a consumer alleges the business is selling consumers' accounts to scam artists. For Customer Service Issue, most of the consumers allege that they can't get in contact with the business and the business will not call them back.
BBB met with the business on 4/28/2015 to address the allegations. The business stated that they recently had employee turnover which affected customer service, and that they overhauled their third-party collectors which included eliminated half of the relationships, better training which includes not calling numbers that consumers don't want to be called, and creating a script for the collectors. BBB will continue to monitor the complaints.
United Debt Holdings, LLC encourages consumers to contact their Compliance Administrator, Kellie Lutzka-Boivin at firstname.lastname@example.org prior to filing a complaint with BBB. United Debt Holdings, LLC is committed to addressing consumer concerns within 2 business days.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kellie Lutzka-Boivin, Compliance Manager
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview