BBB Business Review

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BBB Accredited Business since

United Debt Holdings, LLC

Phone: (800) 860-1582 Fax: (720) 949-7994 View Additional Phone Numbers   http://www.udhllc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that United Debt Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for United Debt Holdings, LLC include:

  • 131 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 131 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 87
Billing/Collection Issues 21
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 131

Additional Complaint Information

BBB has identified a potential pattern of customer complaints. Specifically consumers allege billing/collection issue alleging that the business does not keep documentation of the accounts that are paid off and keep insisting and threatening the consumer to pay something they already did years before or using different third party companies to keep threatening to take them to jail. Another potential pattern is that a consumer alleges the business is selling consumers' accounts to scam artists. For Customer Service Issue, most of the consumers allege that they can't get in contact with the business and the business will not call them back.

BBB met with the business on 4/28/2015 to address the allegations. The business stated that they recently had employee turnover which affected customer service, and that they overhauled their third-party collectors which included eliminated half of the relationships, better training which includes not calling numbers that consumers don't want to be called, and creating a script for the collectors. BBB will continue to monitor the complaints.

United Debt Holdings, LLC encourages consumers to contact their Compliance Administrator, Kellie Lutzka-Boivin at kellie@udhllc.com prior to filing a complaint with BBB. United Debt Holdings, LLC is committed to addressing consumer concerns within 2 business days.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on United Debt Holdings, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: July 07, 2009 Business started: 07/01/2008 Business started locally: 07/01/2008 Business incorporated 07/01/2008 in NV
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kellie Lutzka-Boivin, Compliance Manager
Contact Information
Principal: Ms. Kellie Lutzka-Boivin, Compliance Manager
Business Category

Holding Companies


Customer Review Rating plus BBB Rating Summary

United Debt Holdings, LLC has received 2.91 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.