Business ProfileforWelzig Heating & Air

I called Welzig on Saturday, January 20th regarding a forced air furnace which was not operating. The system would come on for about 30 seconds and then shut down. Since it was the weekend, I was informed that the price was substantially more than a weekday service so we agreed that the technician would come on Monday the 22nd. The technician showed up late afternoon an Monday and quickly diagnosed the problem as the thermostat. I happened to have one on hand which he installed, but then found that the furnace was still not working. It was clear to me that the thermostat was not the problem because when it was turned up, the furnace would click on and run, but then shut down. The technician then went back to the furnace which is in the attic to see what was wrong. After about an hour, he came out and said that he thought it was the pressure switch, but the space was too tight for him (he was a large fellow) and that he would need to send out another technician to take a look. he then billed me $269 for the diagnosis. The second technician finally came 3 days later on Thursday the 25th. He also spent a bit over an an hour looking at the furnace and determined that there were multiple issues with the furnace and it would be best to just have it replaced. He then charged me another $238 for the second diagnosis for a total of $507 for a diagnosis of needing a new furnace. I have spoken with and texted with the manager, who happened to be the first technician who arrived and admittedly does not normally make service calls, about my concern regarding having to pay twice for service calls that only resulted in a diagnosis. I asked for a refund of the second service call and was told on three occasions that they would take the concern to upper management; however it either hasn't happened or they decided to not refund the charge and won't let me know. I have since tested the original thermostat that the first technician replaced and there is nothing wrong with it.