Business ProfileforUnique Heating & Air Conditioning

Date of transaction: 06/16/2022 I paid the business $198.00 for HVAC service to perform maintenance on my heating and cooling system.By paying this pre-paid service fee, the business would be obligated to provide seasonal maintenance on my homes air conditioning and heating system. They essentially would come out in the fall just before winter and again in the spring/summer to perform maintenance.The issue I have is the satisfaction with the performance of its duties and also the lack of complete service for which I paid. I am not satisfied with the most recent service they were to perform on my cooling unit. A technician come out and only serviced the outside compressor. I asked did they want to go down into the basement and service the inside compressor for my a/c unit and they stated it was necessary. Ive never had this happen with all my years of calling technicians for service for our heating and cooling system.I would then call the office and request my dissatisfaction with the service and ask that a technician be sent back out again to service the inside of my unit. They would oblige and schedule service to have a technician come back out. No one showed. I would again call and schedule another appointment for about a month out. No one showed. Therefore this company has promised and yet failed to deliver. I was told a manager would call me on two occasions to resolve my complaint. Nothing. As a result, I am requesting a complete and immediate refund of my monies. No compromises.