Business ProfileforSteele Bros. Heating, Inc.

I had a CO alarm go off last week. Called Steele Brothers who installed the furnace 12 years ago (I bought this furnace - lived here 19 years). They had me call Xcel - which I did and they proved there was a significant CO leak in my home. I called Steele Brothers back and they said the heat exchanger had gone bad and while it has a 20 year warranty there is a flaw in the type of furnace that I have and they don't put those in. Don't have anyone trained to do it. Don't have the man power to spend 8 hours doing the work and good luck finding anyone to do that for you. and actually used the words "I am not a used car sales man".My only option was to get a new furnace. Which they told me they would only charge me cost. $2000. The same "level" furnace I have would have been more like $4000 and they didn't have it in stock. But I decided I didn't need all the things as I have a nest thermostat and don't use all the communication.They did do this replacement the same day and it was 20 degrees that night so I am very grateful for the quick turn around.However this all seems so very wrong to me. If a part is under 20 year warranty and cannot be replaced, due to a manufacture problem why am I paying $2000 for a new furnace? I looked up the furnace they put in and it is only $1800. the guy said it was on an "exchange" so he only had to charge me cost - whatever that means?I don't expect anything to come of this. Mostly just wanted to vent about the poor state of the world. I am grateful I have my life, and heat and had the savings to purchase this new furnace (sad about not traveling next year). But 12 years is not long enough for a furnace to last and I just wish companies had some integrity and some guts to stand behind the products they put inside our homes. If a company like ****** has a flaw in their furnace, I wish they would step up and replace this - not just a flaw in how it runs, it ran fine, but a flaw that could have taken our lives.