BBB Business Review

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BBB Accredited Business since 09/07/2007

"Now" Heating & Air (Headquarters)

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Phone: (303) 288-2299Fax: (303) 287-3619View Additional Phone Numbers8790 Welby Rd, ThorntonCO 80229-5125

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BBB Accreditation

A BBB Accredited Business since 09/07/2007

BBB has determined that "Now" Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised "Now" Heating & Air's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 14 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Guarantee / Warranty Issues2
Problems with Product / Service8
Delivery Issues0
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

16 Customer Reviews Customer Reviews on "Now" Heating & Air

Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 16 Customer Reviews

Additional Information

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Based on information in BBB files, Now Heating & Air is handling warranties for A Appliance Center.

BBB file opened: 05/29/2002Business started: 07/01/1998
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Contact Information
Principal: Mr. Samuel Johnston (Owner) John Anderson (Parts Manager) Florentino Arce ( Planning/Develop) Phillip Enmark (Install Coordinator) Lindy Johnson (Payroll Admin) Samuel Johnstone (Service Manager) Abram Johnstone (Dispatch Manager) Jesus Serrano (Office Manager)
Business Category

Heating Contractors, Air Conditioning Contractors & Systems, Boilers - Repair & Cleaning, Water Heaters - Repairing, Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Water Heaters - Dealers, Water Heater - Tankless, Air Conditioning Repair, Air Duct Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Purifying & Cleaning Systems & Equipment, Boilers - New & Used

Alternate Business Names
Now Heating & Air, LLC, 24/7 Now Heating & Air
Industry Tips
Heating & Cooling
Hiring a Contractor

Customer Review Rating plus BBB Rating Summary

"Now" Heating & Air has received 4.81 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.