BBB Business Review

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Description

Builder's Heating and Air Conditioning has been serving homeowners and businesses in the Denver metro area since 1950. We have built our reputation by providing excellent service and remarkable installations for our clients' home comfort systems. We offer a large selection of high quality products, backed by a team of NATE certified technicians who are continually being trained on the equipment they install and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Builders Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Builders Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Builders Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 15, 1967 Business started: 01/01/1950 Business started locally: 01/01/1950
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Adams County Building Department
12200 Pecos St, Westminster CO 80234
http://www.co.adams.co.us
Phone Number: (303) 453-8700

Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
http://www.denvergov.org
Phone Number: (720) 865-2770

Business Management
Mr. Morey McDonnell, General Manager Mr. Scott Domres, Office Manager Mr. Richard Savich, Marketing Director
Contact Information
Customer Contact: Mr. Scott Domres, Office Manager
Principal: Mr. Morey McDonnell, General Manager
Business Category

Heating Contractors Furnace Sales & Service Air Conditioning Contractors & Systems

Refund and Exchange Policy
100% Satisfaction Guaranteed. We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work you paid us to provide. During the first year after installation, if you are dissatisfied with the performance of your equipment, our service, or our people, we will correct the problem to your satisfaction. If for any reason you remain unsatisfied, we will remove the equipment that we installed within (30) days of your request and refund the entire contract price.
Products & Services

As a heating and cooling specialist we specify the products and services that best fit our customer's needs. We carry a broad assortment of brand name products from manufacturers that provide innovative products.

Industry Tips
Hiring a Contractor

Customer Review Rating plus BBB Rating Summary

Builders Heating & Air Conditioning has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.