Business ProfileforAaark Total Home Services

We are long-time customers of Aaark and never had a problem before. I hired Aaark to replace an outdoor faucet in June 2021. It immediately leaked causing damage to two basement walls. Aaark fixed the leak. Because there had already been significant damage to the basement from an unrelated burst pipe (which Aaark also repaired), we covered the cost of the repairs for the damage caused by the faucet leak. On July 26, ****, the joint connecting the faucet failed again causing damage to the newly installed living room and basement carpet and the same two basement walls. We paid $304 to replace the ruined carpet padding and reinstall the carpet. Aaark repaired the faucet, but refuses to cover the cost of the other repairs.The only reason the faucet connection would have failed within two years is that it was not properly soldered and weak. Both Aaark's master plumber and another employee agreed the leak was not caused by a frozen pipe. Aaark's initial response was that the claim was outside of its one-year warranty. I am not aware on anything in writing regarding a one-year warranty or any waiver of my rights for negligent work.I have tried to resolve this with the owner, *****************************. He blew me off for over a week, and when we finally spoke, he was rude and condescending. He has absolutely refused to do anything to resolve the dispute. He said the leak could have been caused by freezing, temperature changes or high water pressure in ******, which is all complete nonsense under these circumstances, and contradicts what his own employees told me. A properly soldered connection will not fail in two years.Aaark Total Home Services does drywall work and painting, and could easily repair the basement damage at little cost to them. Yet, not only will they not do it at their cost they gave me an estimate not to exceed $1,885, which is easily four times what it should cost for a relatively minor repair. I want Aaark to make the repairs at no charge and pay me $304.