BBB Business Review

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This business is not BBB accredited.

Anthem Blue Cross And Blue Shield

Additional Locations

Phone: (303) 831-2000 View Additional Phone Numbers 700 Broadway, Denver, CO 80273

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Anthem Blue Cross And Blue Shield include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Anthem Blue Cross And Blue Shield include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 5
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 31

Additional Complaint Information

Anthem is committed to addressing any customer issues and/or complaints. The company asks that you contact Josie Morales, grievance & appeals manager, (303) 831-2131 or prior to submitting a complaint. Further, Anthem would like to inform consumers that due to HIPAA regulations they may not be able to fully address a complaint through the BBB without first receiving a signed HIPAA authorization form.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Anthem Blue Cross And Blue Shield
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: March 17, 1972 Business started: 10/01/1938 Business started locally: 10/01/1938
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Mr. Michael S. Ramseier, President Colorado Ms. Joyzelle Davis, Director of Public Relations Ms. Julie Frisk, Sr. Grievance & Appeals Analyst Wanda McClenney, General Appeals Managers Mr. Mike Ramseier, President & General Manager, Colorado Ms. Denel Wehrmaker, Executive Assistant
Contact Information
Customer Contact: Ms. Joyzelle Davis, Director of Public Relations
Principal: Mr. Michael S. Ramseier, President Colorado
Business Category

Health Maintenance Organizations

Alternate Business Names
HMO Colorado Rocky Mountain Hospital and Medical Service

Customer Review Rating plus BBB Rating Summary

Anthem Blue Cross And Blue Shield has received 1.22 out of 5 stars based on 4 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.