BBB Business Review

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Description

Footprints Floors designs and installs some of the most beautiful and lasting hardwood floors in Denver, Colorado Springs and Centennial. We use the widest variety of high quality woods, laminates and fantastic finishes on our Denver hardwood floor services. This includes all our repair and refinishing of hardwoods in your home. You can also rely on us for exceptional prices and quality services for all the hard surfaces in your home, from ceramic tile to granite and more. Counter tops, bathrooms, fireplace hearths, custom staircases and built-ins are all available for you to choose from!
If you look through our gallery you’ll see proud examples of our work; not only hardwood flooring, but staircases and borders. And when it comes to tile, we are ready to cover showers, tubs, and walls as well as floors. Do not limit your imagination when it comes to services we can provide for you.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Footprints Floors LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Footprints Floors LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Footprints Floors LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: December 22, 2008 Business started: 12/09/2008 Business started locally: 12/09/2008 Business incorporated 12/09/2008 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Debbie Melkonian, Operations Manager Mr. Bryan Park, Owner
Contact Information
Principal: Ms. Debbie Melkonian, Operations Manager
Business Category

Hardwood Floor Contractors Flooring/Tile Dealers Carpet Installation Floor Removal, Resurfacing and Refinishing Floors - Laminate

Method(s) of Payment
We accept VISA and Mastercard and also offer Financing!
Industry Tips
Flooring

Customer Review Rating plus BBB Rating Summary

Footprints Floors LLC has received 4.56 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.