The donor area for my hair transplant became necrotic one week after the procedure. The clinic has not kept their promise to correct the damage.
I had a HT done by the named clinic, July of 2011.
The donor area became necrotic shortly after the procedure. Dead tissue had to be removed & an open wound on the back of my head, from ear to ear had to be left open to hopefully heal & close.
The owner (***** ******) and the surgeon were very apologetic about the circumstances and said they would do what it took to correct the damage as well as possible at their cost.
I explained I was moving to Ohio that Fall to be with my ailing father, how soon could it be fixed? They said it would take at least a year to heal before considering surgery. I was instructed to find a transplant clinic in my area,send the office info to Mr. ****** and the two clinics would correspond about my case.
A reputable clinic near Cleveland was found,funding was agreed upon & I had my first corrective surgery the summer of 2013. After the scarring had closed, I was left with a hairless band of skin on the back of my head, from ear to ear, some areas close to 21/2" in width. During my initial consultation, my new surgeon estimated it may take three surgeries to remove the hairless,damaged skin and rejoin the two regions above & below the scar tissue where hair still grew.
The first scar revision in 2013 went well and Mr. ****** was forthcoming with the payment to the surgeon on the day of surgery. A second scar revision surgery was scheduled for June of 2014.Mr.****** was in Europe at the time and couldn't be contacted to discuss payment. I needed to secure this date because my surgeon works several clinics and a follow up date was to far out for my circumstances.
My father had passed away, I was in the process of selling his house & had plans to move to N.Carolina. If I didn't use the scheduled date and the house sold, I would have to commute from NC to Cleveland for the procedure. I checked in N. Carolina for a surgeon and found none that I would take a chance with. The surgeon in Cleveland did a great job, I wanted to stick with him.
So I paid $1500.00 out of my retirement savings to go ahead with the procedure since Mr. ****** was in Europe. The results of the second surgery have gone well and I am very pleased so far. I contacted Mr. ****** later in the summer, told him I went ahead with the corrective surgery, and that I needed to be reimbursed for the cost of the scar revision. He agreed to make the payment after receiving photos of the 2nd surgery from the clinic in Cleveland.
Mr. ****** has acknowledged that he has reviewed the photos. I still hadn't received payment from him. On November 19,2014, by email he wrote that he was mistaken about being free to just write a check for that amount per his accountant. On that date he claimed his accountant
cleared him to write the check, and he assured me it would be in the mail the next day.
At this date, 12/04/14, I have received nothing. I have tried to speak to him by phone, I just go to VM, no callback. I write him emails, telling him it's been 6 months, I'm retired and I need that money back.No response.
At this point, I am tired of dealing with Mr. McTyre to keep a promise and repair what was damaged in his clinic. My wife was there as a witness at the time the promises were made, and I have pictures of the open wound and hairless dead area that was a result of it, if you need that information. I was not retired at the time this initially took place, I had to go to work with a full head dressing to keep the gaping wound clean.
Boy, did I get a lot of questions! I've had to live with the stress of whether this could really be repaired. I avoided swimming,wind outside,and had some really horrible haircuts just to cover this up! And now Mr. McTyre wants to burden me, a retired person on a fixed income,with financial stress as well.
As I said in my opening statement, I am done with Mr. McTyre. I am seeking $3,000.00 in compensation from him/clinic for the $1,500.00 I
paid for the scar revision this summer (2014) and $1,500.00 to be paid for the third corrective surgery my surgeon said won't take place for 18 to 24 months. I don't want to have to go through what I have done these past 6 months to get due compensation again.
Thank-you for any help you can be in this matter, it is appreciated - Mike.
I think there may be too many names to mention here to be posted, but we do want to respond. First, Chris McTyre is not the owner of this clinic. He is the Director, and handles all scheduling, and matters dealing with patients and the Doctor's at this clinic. I am responding to this for him, as he had neck surgery for fusion and plates installed, and he had complications right after the procedure and came close to not making it. He's tried coming in for a couple of days, but he's just not ready, and I told him to stay home. Here's the details on Mr. Reeves as I know them. Mr Reeves had a hair restoration procedure performed by Laura Darby, M.D. Mr. Reeves developed neocrosis after his procedure, which I found is due to not cleaning the head properly, and left an area of dead skin that needed to be removed by performing a scar revision. Dr. Darby of course offered to perform and correct at no charge. Mr Reeves informed the clinic he was moving to Ohio, and Mr. McTyre happened to know a couple of clinic owners out there, and offered to arrange for him to visit one close to him, and schedule and have his revision performed in Ohio. Things worked out, a revision was done, Dr Darby paid the clinic, and the clinic paid the office in Ohio. I believe a series of three revisions were scheduled. At the time of the second one, Dr Darby, who hasn't worked here in over two years, did not want to pay for than one revision. When the second one was done this year, it seems Mr Reeves paid for it himself, and is looking for repayment from the clinic. I know Mr McTyre has been trying to get payment from Dr Darby on this, and I believe her stance is since she hasn't been here in so long, and in her mind she has fulfilled her obligation by paying for the first one, and it's really not her problem anymore. The hold up has been trying to get payment from Dr Darby. Mr McTyre has tried every avenue possible, but with no luck. Not wanting to leave Mr Reeves in the lurch, if I could please have his current mailing address, I will get him his payment out upon receiving it. Thanks.
As stated in the response by Colorado Surgical Hair Center LLC, they would make the $1500.00 reimbursement payment as requested in case 75234119/c if they had my address, here it is below.
Michael D. Reeves
5878 Keller Road
New Franklin, Ohio
Final Business Response
Thanks for the address
Final Consumer Response
In this afternoon's mail I received a check for the total of $1500.00 as requested. I now consider case #75234119 resolved. Thank you Doctor for the payment and also to those at the BBB that assisted in this matter, Mike.