BBB Accredited Business since
Phone: (303) 909-9844 Fax: (303) 663-3972 7749 Beverly Blvd, Castle Rock, CO 80108
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that All Weather Gutter, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Weather Gutter, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Robert Bush, Owner
Gutters & Downspouts
7749 Beverly Blvd
Castle Rock, CO 80108 (303) 909-9844 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Business has failed to fix drain pipe after saying they would. Business is not adhering to their advertised warranty of work. Business owner ****** **** was contacted three weeks ago regarding a repair request to a gutter/drain pipe he installed less than one year ago. He said he would fix it when he was in the are but refused to give a specific date for repair. To date he has ignored the problem and not fixed it or contacted me. This is the second time I've had to request a repair for the original work he performed. The first time required four phone calls and a threat to get the BBB involved before he finally responded. He advertises a 10 year labor warranty but doesn't stand behind it.
Desired Settlement: Fix the broken gutter!
Business Response: Initial Business Response /* (1000, 5, 2015/06/11) */ The down spout in question runs through a deck into a pvc tube that he calls a "drain". the deck is maybe a foot off the ground and the pvc tube is at least ten feet long, not enough pitch to get it to do what he wants. when I originally met with ****** I suggested an alternative idea that was rejected. he wanted to go back into his "drain". After the installation I did have to go back and screw the pvc tube to the elbow (even though I am not responsible for anything after the elbow at the bottom of the down spout)that is where it was left.I have not heard from him since until I received this e-mail from the bbb, all in all I have done all that he has asked for and anything after the installation of the down spout is not my responsibility. If he chooses to use "drains" then so be it, call a plumber to fix your "drain". Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is responding to the wrong complaint. He is referencing the first complaint I had with him which was addressed but not fixed properly. The current complaint before the BBB has to do with the gutter in front of my house that goes up and down off the ground. The part that swings up and down has broken off. This was fully explained to the owner during our 10 minute conversation 4 weeks ago. He acknowledged the problem and said he would fix it next time he is in the area. Saying he hasn't heard from me since the first complaint is not true. The first complaint was never registered with the BBB even thought it wasn't fixed correctly back to the way it was before he did the work. However, since the respondent is choosing to reference this complaint, we could initiate a case with the BBB to address the matter. Final Consumer Response /* (4200, 15, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where in the owners arbitrary 10 warranty does it say that it does not apply to movable parts that he installed? Where does it say the warranty only applies to the gutter and down spouts attached to the building? He installed it and it's all attached together. The customer is never given a detailed and specific copy of this advertised warranty because it doesn't exist. The owner arbitrarily decides if a repair will fall under his warranty and the customer has no copy of this warranty to reference. Only he has the specifics of the warranty and chooses to apply it anyway he wants. If he's not going to fix it then let the BBB make their decision on this matter. Final Business Response /* (4000, 17, 2015/07/24) */ as i stated before, I can not and will be responsible for the use and or abuse of a movable part of the down spout extension. it is beyond my control on how it is used. if he chooses to rip them off every week should i be responsible to replace them weekly? if he does not like the way they function I will cut off the henge and permanently attach it the the down spout and that will be that.