BBB Business Review

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This business is not BBB accredited.

Shadow Ops Weaponry

Additional Locations

Phone: (855) 850-0007 122 Blackburns Ford Dr, Stephens City, VA 22655

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Shadow Ops Weaponry include:

  • 170 complaint(s) filed against business
  • Failure to respond to 74 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Shadow Ops Weaponry include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

170 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 154
Total Closed Complaints 170

Additional Complaint Information

BBB has identified a pattern of complaints against the business. Specifically, consumers allege that the business failed to deliver their product(s) on time and/or not at all, consumers did not receive promised refunds, and other consumers alleged that the business was unresponsive prior to filing a complaint with the BBB. BBB has requested a meeting with the business to address the complaint allegations. BBB had also spoken with the business who has expressed a commitment in addressing and resolving all consumer complaints.

*Update: On December 16, 2014 the company contacted BBB to begin addressing, responding to and resolving customer complaints. Once this is finished, BBB will meet with the business to address the aforementioned customer allegations and possible pattern of complaints.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Shadow Ops Weaponry
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: October 09, 2013 Business started: 12/07/2011 Business started locally: 12/07/2011
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Paul E. Russ, III
Contact Information
Principal: Mr. Paul E. Russ, III
Business Category

Gun Dealers

Customer Review Rating plus BBB Rating Summary

Shadow Ops Weaponry has received 1.26 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.