Business ProfileforColorado Casual Furniture

My spouse and I purchased about $3,000 worth of furniture at Colorado Casual Furniture from the owner's son, ******. We were very happy to be making a purchase from a family-owned business. The haul purchased included a leather couch, a fabric armchair and a dining room set with six matching chairs. The dining room set sold for $797. It was a last-minute item added to the order. We did not try the chairs out before purchasing, but assumed they would each hold the weight of an average adult. My spouse and I are not huge or heavy people. We are both thin framed men weighing in at 165 and 185 pounds, respectively. When the chairs arrived a few days later, we sat on them, and my spouse almost went through his chair. It turns out the chairs have NO support whatsoever under them. I sat on one chair and the backrest snapped in two. Like wood was made of matchsticks. We live an hour from the store, and we work as a long-haul driver and a Big Four CPA (in the middle of busy season). We had no time to go to the store. We kept calling and leaving messages for several weeks. Finally, we got a hold of someone named ***** who claimed to be a manager who informed my spouse that our only recourse was to exchange the chairs for the very same chairs, but we "better hurry before he sells the set." When my husband informed me of the resolution offered, I refused. I didn't want to replace chairs for the same chairs...I wanted a credit toward new ones. We called again and again and were never responded to ever.I finally was able to make my way to the store on Sunday, May 21st when I spoke to an unnamed manager, who was slurring his words. He did NOT listen to anything I had to say and told me that he would ensure ****** would call me back the next day. It has been two weeks, and nobody has called me. Not one person has been able to sit and use the dining room for eating since purchased. Sad.