Business ProfileforRocky Mountain Steel Piering, Inc.

Rock Mountain Steel Piering *** came out to my home to look at a small leak at the foundation of my basement. They noted it would be approximately 2 men working 2 days to fix the issue along with a significant amount equipment and material needed to fix a cracking issue with the wall of my basement. I trusted them that this was the case and signed an agreement to have the work completed for $3,200 and put a down payment for $1600. I felt that $3,200 for 2 men working for 2 days was a reasonable rate amounting to ~$100 per hour. A few days later, a worker came out with a shovel, dug a hole and then left after 4 hours of work. I was quite confused as I was under the impression this was a very big deal requiring approximately 32hrs of work. I contacted the owner of the company and offered to let them keep the $1600 noting that the man only worked for 4hrs with no equipment (beyond a shovel) and therefore $1600 should be more than adequate. They responded with a phone call and correspondence that was pushy and threated to charge delinquent fees if i did not pay immediately. After seeking guidance from friends, I went ahead and paid the remaining balance to avoid a lawsuit and as a show of good faith. However, as an 87yr old woman, I must say that I feel very taken advantage of and I believe that the process that the BBB will ultimately show that this company has taken advantage of a Senior Citizen. While I am 87, I am still of very sound mind and I know when people are being disrespectful. In my dealings with them, it was clear that they were trying to take advantage of my age and I certainly want to prevent them from doing so to my friends and peers. I really appreciate your consideration and help, and trust that you will work with me to resolve this disappointing issue.