BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 16

Additional Complaint Information

BBB has identified a potential pattern of customer complaints. Specifically, consumers allege deliver issues stating that their organic meat and/or vegetables were paid for but not delivered, that the business has been unresponsive and that they are still being charged on a monthly basis. BBB is attempting to contact the business to address the complaint allegations.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Town & Country Foods, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 17, 1993 Business started: 06/01/1993 Business started locally: 06/01/1993
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tri-County Health Department
7000 E Belleview Ave Ste 301, Greenwood Village CO 80111
Phone Number: (303) 220-9200

Type of Entity


Business Management
Mr. Simon Moore, President Mrs. Kimberly Bailey, Manager Donna Freshment
Contact Information
Customer Contact: Donna Freshment
Principal: Mr. Simon Moore, President
Business Category

Food - Sales & Delivery

Out of Business

This business has ceased operations due to the death of the sole owner, Mr. Simon Moore. It is not able to pay debts owed but does not plan on filing for bankruptcy. Many creditors will go unpaid.
The District Court of Elbert County has opened a probate proceeding (Case no. 2015 PR 30012) titled "In the Matter of the Estate of Simon Moore, Jr". His wife, Brenda Moore will be representing the estate.
Persons with a claim against Mr. Moore personally may submit a claim to this office. All claims must be submitted by September 15, 2015. Claims against Town & Country Foods do not become personal claims against Mr. Moore or his estate. Legal questions are best answered by a legal consultation with a personal attorney.
If submitting a claim, make sure the mailing address given is correct as a response will be sent back via the mail.
For more information please visit:


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.