BBB Business Review

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This business is not BBB accredited.

Taste Guru, LLC

Phone: (888) 840-0053 2231 Larimer St, Denver, CO 80205 http://www.tasteguru.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Taste Guru, LLC include:

  • Length of time business has been operating
  • 30 complaint(s) filed against business

Factors that raised the rating for Taste Guru, LLC include:

  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 19
Total Closed Complaints 30

Additional Complaint Information

BBB conducted a review of customer complaints to identify any possible patterns. BBB found that consumers alleged Delivery Issues stating that they would order a Food Product box to come for three months, as part of a three month gift subscription, and received the first two boxes but never got their third box. Consumers also alleged that would get the incorrect box, most noticeably their "April" box. Regarding Billing or Collection Issues, consumers allege that the business charged them even after they cancelled their subscriptions.

BBB met with the business on 9/18/2014 who expressed a commitment to its customers. The business stated that they received an influx of customers for their business after partnering with a business that provides discounts. This, coupled with delivery and communication issues with the United States Postal Service, led to late delivery of products. The business further stated, in regards to the alleged Billing/Collection Issues, that subscribers are required to cancel their subscriptions and are pre-billed before the shipment of ordered products. BBB will review the business record in one year to determine if the pattern of customer complaints has been eliminated.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Taste Guru, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 17, 2014 Business started: 06/18/2013 Business started locally: 06/18/2013 Business incorporated 06/18/2013 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Fishman, Owner
Contact Information
Principal: Mr. David Fishman, Owner
Business Category

Food Products

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.