BBB Accredited Business since
Phone: (303) 745-9035 Fax: (303) 745-8688 12293 E Iliff Ave Ste B, Aurora, CO 80014
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Rocky Mountain Flag & Kite Company is a full-service retail store offering a wide selection of flags, poles, kites, banners, windsocks, spinners, flag apparel, ties, lapel pins, bunting and pleated fans.
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A BBB Accredited Business since
BBB has determined that Rocky Mountain Flag Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rocky Mountain Flag Company include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Tomczak, President
Flags & Banners Kites
Refund and Exchange PolicyReturn Policy
ERRORS/DAMAGED/SHORTAGES: Please notify Rocky Mountain Flag Company in the event of a shipping error, shortage or product that is damaged within 48 hours of delivery. Errors, shortages or product that is damaged cannot be returned for credit after one week of receipt.
RETURNS: Stock items that are returned within 14 days of delivery will be refunded in full MINUS shipping charges. Stock Items returned after 14 days will be subject to 15% restocking fee. Special orders or non-stock items are non-refundable. See notes below for clarification. All shipping, handling and freight charges are non-refundable.
FLAGS: State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE
MOUNTED FLAGS on a STICK: United States, State, International, Military and Historical Stick flags are non-refundable.
ATTENTION FLAGS, STRIPED, PENNANTS, BURGEES, BANNERS and SPINNAKERS: Striped Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non returnable unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
SOLID COLOR FLAGS: Solid Color Flags are non returnable in sizes 4' x 6' and larger unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
CUSTOM ORDERS: Custom orders, such as flags, banners and table coverings are non-refundable. Altered flags are non-returnable.
SPECIAL ORDERS: Special orders are non-refundable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order.
IN-GROUND FLAGPOLES: In Ground Flagpoles are non-returnable. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Once you sign for the flagpole you are accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.
WARRANTY DISCLAIMER: Some color fading due to exposure to the sun is natural, does not affect the usability of the flag, and is not a warranty issue. Tears and fraying resulting from high winds and other weather conditions, as well as torn flags and normal wear are not covered under warranty. Washing or defacing any item purchased automatically constitutes as non-returnable.
Service AreaDenver / Boulder Colorado
Products & Services
Rocky Mountain Flag & Kite offers a wide variety of flags & flagpoles, hardware and full-service installation & repair on all types of flagpoles. We offer a wide selection of kites, lawn spinners and windsocks as well.