BBB Business Review

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BBB Accredited Business since

Rocky Mountain Flag Company

Phone: (303) 745-9035 Fax: (303) 745-8688 12293 E Iliff Ave Ste B, Aurora, CO 80014 http://www.theflagcompany.us.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Rocky Mountain Flag & Kite Company is a full-service retail store offering a wide selection of flags, poles, kites, banners, windsocks, spinners, flag apparel, ties, lapel pins, bunting and pleated fans.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rocky Mountain Flag Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rocky Mountain Flag Company include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Rocky Mountain Flag Company
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 02, 2011 Business started: 06/22/2010 in CO Business started locally: 06/22/2010 Business incorporated 06/22/2010 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Tomczak, President
Contact Information
Principal: Mr. Jeff Tomczak, President
Business Category

Flags & Banners Kites

Products & Services

Rocky Mountain Flag Company offers the following product(s): Banners, Flagpoles, Flags, Kites

Method(s) of Payment
All major credit cards, cash, check, money orders, Net terms, etc.
Refund and Exchange Policy
Return Policy
ERRORS/DAMAGED/SHORTAGES: Please notify Rocky Mountain Flag Company in the event of a shipping error, shortage or product that is damaged within 48 hours of delivery. Errors, shortages or product that is damaged cannot be returned for credit after one week of receipt.

RETURNS: Stock items that are returned within 14 days of delivery will be refunded in full MINUS shipping charges. Stock Items returned after 14 days will be subject to 15% restocking fee. Special orders or non-stock items are non-refundable. See notes below for clarification. All shipping, handling and freight charges are non-refundable.

FLAGS: State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE

MOUNTED FLAGS on a STICK: United States, State, International, Military and Historical Stick flags are non-refundable.

ATTENTION FLAGS, STRIPED, PENNANTS, BURGEES, BANNERS and SPINNAKERS: Striped Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non returnable unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.

SOLID COLOR FLAGS: Solid Color Flags are non returnable in sizes 4' x 6' and larger unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.

CUSTOM ORDERS: Custom orders, such as flags, banners and table coverings are non-refundable. Altered flags are non-returnable.

SPECIAL ORDERS: Special orders are non-refundable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order.

IN-GROUND FLAGPOLES: In Ground Flagpoles are non-returnable. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Once you sign for the flagpole you are accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.

WARRANTY DISCLAIMER: Some color fading due to exposure to the sun is natural, does not affect the usability of the flag, and is not a warranty issue. Tears and fraying resulting from high winds and other weather conditions, as well as torn flags and normal wear are not covered under warranty. Washing or defacing any item purchased automatically constitutes as non-returnable.
Service Area
Denver / Boulder Colorado
Products & Services

Rocky Mountain Flag & Kite offers a wide variety of flags & flagpoles, hardware and full-service installation & repair on all types of flagpoles. We offer a wide selection of kites, lawn spinners and windsocks as well.


Customer Review Rating plus BBB Rating Summary

Rocky Mountain Flag Company has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.