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BBB Accredited Business since 06/10/2011
Rocky Mountain Flag Company
Phone: (303) 745-9035Fax: (303) 745-868812293 E Iliff Ave Ste B, Aurora, CO 80014-6378
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Rocky Mountain Flag & Kite Company is a full-service retail store offering a wide selection of flags, poles, kites, banners, windsocks, spinners, flag apparel, ties, lapel pins, bunting and pleated fans.
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A BBB Accredited Business since 06/10/2011
BBB has determined that Rocky Mountain Flag Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Rocky Mountain Flag Company's rating include:
- Length of time business has been operating.
Factors that raised Rocky Mountain Flag Company's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Jeff Tomczak (Owner)
Flags & Banners, Kites
Products & Services
Rocky Mountain Flag & Kite offers a wide variety of flags & flagpoles, hardware and full-service installation & repair on all types of flagpoles. We offer a wide selection of kites, lawn spinners and windsocks as well.
Hours of OperationMon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PMSat: 09:00 AM to 05:00 PM
Refund and Exchange Policy
ERRORS/DAMAGED/SHORTAGES: Please notify Rocky Mountain Flag Company in the event of a shipping error, shortage or product that is damaged within 48 hours of delivery. Errors, shortages or product that is damaged cannot be returned for credit after one week of receipt.
RETURNS: Stock items that are returned within 14 days of delivery will be refunded in full MINUS shipping charges. Stock Items returned after 14 days will be subject to 15% restocking fee. Special orders or non-stock items are non-refundable. See notes below for clarification. All shipping, handling and freight charges are non-refundable.
FLAGS: State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE
MOUNTED FLAGS on a STICK: United States, State, International, Military and Historical Stick flags are non-refundable.
ATTENTION FLAGS, STRIPED, PENNANTS, BURGEES, BANNERS and SPINNAKERS: Striped Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non returnable unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
SOLID COLOR FLAGS: Solid Color Flags are non returnable in sizes 4' x 6' and larger unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
CUSTOM ORDERS: Custom orders, such as flags, banners and table coverings are non-refundable. Altered flags are non-returnable.
SPECIAL ORDERS: Special orders are non-refundable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order.
IN-GROUND FLAGPOLES: In Ground Flagpoles are non-returnable. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Once you sign for the flagpole you are accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.
WARRANTY DISCLAIMER: Some color fading due to exposure to the sun is natural, does not affect the usability of the flag, and is not a warranty issue. Tears and fraying resulting from high winds and other weather conditions, as well as torn flags and normal wear are not covered under warranty. Washing or defacing any item purchased automatically constitutes as non-returnable.
Denver / Boulder Colorado