BBB Accredited Business since

Custom Flag Company, Inc.

Phone: (303) 431-1117 3995 W 73rd Avene, Westminster, CO 80030 http://www.CustomFlagCompany.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Custom Flag Company specializes in assisting companies promote image, spirit and visibility through a wide variety of products including American flags, flagpoles & custom products including custom flags. We offer service to install & maintain poles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Custom Flag Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Custom Flag Company, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Custom Flag Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 04, 2002 Business started: 10/28/1998 in CO Business started locally: 10/28/1998 Business incorporated 12/28/2001 in CO
Type of Entity

Corporation

Business Management
Ms. Kimberly Griebling
Contact Information
Principal: Ms. Kimberly Griebling
Business Category

Flags & Banners Promotional Products Flag Poles

Refund and Exchange Policy
Return Policy
ERRORS/DAMAGED/SHORTAGES: Please notify Custom Flag Company in the event of a shipping error, shortage or product that is damaged within 48 hours of delivery. Errors, shortages or product that is damaged cannot be returned for credit after two weeks of receipt.

RETURNS: Stock items that are returned within 14 days of delivery will be refunded in full MINUS shipping charges. Stock Items returned after 14 days will be subject to 15% restocking fee. Special orders or non-stock items are not returnable. See notes below for clarification. All shipping, handling and freight charges are non-refundable.

FLAGS: State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE

FLAG BUNTING: Flag bunting is NON RETURNABLE, NON REFUNDABLE, AND NON EXCHANGEABLE.

MOUNTED FLAGS on a STICK: United States, State, International, Military and Historical Stick flags are non-refundable.
ATTENTION FLAGS, STRIPED, PENNANTS, BURGEES, BANNERS and SPINNAKERS: Striped Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non returnable unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
SOLID COLOR FLAGS: Solid Color Flags are non returnable in sizes 4' x 6' and larger unless damaged. If the item is damaged notification must be sent within 48 hours of receipt.
CUSTOM ORDERS: Custom orders, such as flags, banners and table coverings are non-refundable. Altered flags are non-returnable.
SPECIAL ORDERS: Special orders are non-refundable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order.

IN-GROUND FLAGPOLES: In Ground Flagpoles are non-returnable. Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Once you sign for the flagpole you are accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.
WARRANTY DISCLAIMER: Some color fading due to exposure to the sun is natural, does not affect the usability of the flag, and is not a warranty issue. Tears and fraying resulting from high winds and other weather conditions, as well as torn flags and normal wear are not covered under warranty. Washing or defacing any item purchased automatically constitutes as non-returnable.
Service Area
Denver and entire front range and Rocky Mountains
Products & Services

Flags: USA, State, Colorado, Military, POW-MIA. Custom Flags: Corporate logo, youth sport teams, home builders, franchises, family crest & special occasion. In-Ground Flagpoles: Commercial & Residential or Mounted. Service: Install, Repair & Move.


Additional Locations

  • 3995 W 73rd Avene

    Westminster, CO 80030

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.