Business ProfileforProfessional Restoration

I have not heard from the business in 2 weeks. They committed to complete the rebuild of my home after a house fire ******************************************************************************************** after work is performed on the property unless I ask and even then they refuse to answer. They are withholding insurance money that they said they would send me. They have messed up the construction of my liiving room ceiling. They demolished my ceiling 18 months ago without taking picutres or sample of the finish or taking a sample. They did not create a diagram of the construction design of the ceiling. With a little research, they could have figued out the finish. They did not include me in the interview or selection of the finishers. They have refused to notify me of what they plan to do on the property, when and what was done; in fact, they told me they wouldn't. They have not keeped adquate notes of actions they have taken on the days that work has been done or contacts have been made. They do not know where the prior PM left the project and did not include me in the transition meeting between PMs. The new PM did not review the entire plan to determine what was and wasn't completed correctly. They didn't realize there were problems with the layout prior to me asking questions about it. They did not realize that the size of the kitchen was made smaller a year ago. The original layout and cabinet sizes were incorrect. When they did, they didn't notify me and changed the cabinets and the layout of the kitchen. They have refused to provide me basic information about the kitche cabinets they chose. They have not included me in the decision making. When I provided them with my choice of appliances, they did not purchase them. They didn't tell me that they were holding off buying them because they had to figure out whether they fit in the new kitchen layout they chose. They provided me incorrect prices for the appliance budget.