This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pinnacle Leasing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John O'Donnell, President
Financing Loans - Small Business Leasing Service
Alternate Business NamesPeak Capital, LLC
THIS LOCATION IS NOT BBB ACCREDITED
7878 W 80th Pl STE 1C
Arvada, CO 80005 Directions
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Additional Phone Numbers
- (866) 612-9293(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Pinnacle Leasing is refusing to return the security deposit on a finance agreement that was never finalized. In April 2014, we submitted an agreement to finance 2 vehicles for a funeral home we are starting. The contract repeatedly states the agreement is between ****** ******* **** (us) and *** ******** It also states that our account manager is Mr. **** ********** of Pinnacle Business Capital. Along with the finance agreement, we sent a check for $2,461.60 to Pinnacle, as requested. A few days later, my partner broke her ankle and I emailed Pinnacle to let them know we would have to postpone starting our business for 3 months and requested a refund of our deposit. Our representative replied he would contact the admin department to start unwinding the deal, but that the bank would hold the money for 90 days before officially cancelling. At the beginning of August (90 days later), I contacted Pinnacle requesting my refund, since the vehicles we originally wanted are no longer available. My previous representative no longer works at Pinnacle and Mr. ********** emailed me that he does not refund on a non-cancellable agreement. However, my agreement was with *** ******* and when I reached out to them, they have no record of an agreement. Pinnacle never submitted the agreement, nor the deposit, to *** ******** therefore the contract was never finalized and we should receive our deposit back, minus the documentation fees to Pinnacle. Mr. ********** continues to argue this is a non-cancellable agreement, but the agreement also states that if the agreement is cancelled by the customer prior to commencing, *** will retain 1% of the leased cost, plus documentation fees to cover its expenses, which indicates it is cancellable. Also, since *** never received any money, we shouldn't have to pay their documentation fees, only Pinnacle's. Mr. ********** has also offered to use the deposit, minus the documentation fees, towards the purchase of vehicles of equal amount. The vehicle we are looking at now is significantly less than the original cars. Additionally, since Pinnacle never submitted my original agreement and deposit to **** I do not trust they would do so if we entered a new agreement. Mr. *********** who owns Pinnacle, is refusing to refund the security deposit on an agreement he never submitted to the leasing company. He wants to argue the agreement is non-cancellable, but since it was never completed, it is not valid. We request a refund in the amount of $2,361.60.
Desired Settlement: We request a refund of our security deposit in the amount of $2,361.60.
Business Response: Initial Business Response /* (1000, 14, 2014/11/20) */ Please see attached.