Business ProfileforXcel Energy

I have always used Xcel as that is the only energy company I am aware of is an option. Once I purchased a second home all the problems began. First, it seemed I took over the bill for the builders of the new home as the first bill began with "balance as of Dec 14"... If I purchased the home Dec 14 that should not be my balance in my opinion but they said that isn't what it meant then couldn't explain what it was. When I opened my second home account with them they included all in one which I did not want as I was going to rent out the first home so I called to ask them to separate bills & move the new house to a new account. She moved my old house to a new account which didn't make sense as I had homesmart on my appliances for the rental home which had homesmart on my new house for my other house. Didn't make sense. I called to ask to move the homesmart with the house account but was told that couldn't happen as they were switching companies so I had to wait until after March. I called in March & was told my number wasn't updated during the migration so I had to wait 2 days to call back. I called back & was told then I didn't have an account. It has been 2 weeks trying to figure out why I no longer had an account. Finally, today was told Xcel canceled it due to the customer no longer owning the home.... I still pay the bills there & that house is in my name. This was not done with my consent nor did I ever say I didn't own the house. If I didn't own the house why would I still be paying the bills to them.... Xcel has been messing up my accounts since December & never takes accountability for their mistakes. I am so beyond annoyed & done with Xcel. If I ever find another option to go with another company I will do this in a heartbeat because they have the worst customer **********************, the worst way in handling their mistakes, & zero accountability. I have been charged for extra days I did not own my new home & been on call with them for hours.