This business is not BBB accredited.
Phone: (866) 548-3888 876 Silverberry Ln, Golden, CO 80401
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for TutorFi include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Scott Palat, CEO
Educational Consultants Tutoring
THIS LOCATION IS NOT BBB ACCREDITED
876 Silverberry Ln
Golden, CO 80401 (866) 548-3888 Directions
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Complaint Trends - Last 3 Years
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Company sells business opportunity, then fails to provide the services they claim to provide, then fraudulently avoids paying refunds. While researching jobs and business opportunities, I found this ad for TutorFi. I briefly researched them, then decided on 9/4/2015 to buy my way, at a cost of $199.00, onto their "First Dibs Waiting list." I was quite surprised when ***** ***** himself contacted me with a welcome letter, only two days later. As planned out by the TutorFi website, I immediately began the "Fill Your Practice Training," which was meant to be monitored by my "coach," ******** ********* who, at first, performed as expected. I did, however, soon have problems accessing the website, and communications began to slow down tremendously. I sent email to the TutorFi support about problems logging in and accessing the website. Rather than getting a response from a support technician,, ******** replied instead. The claim has been made several times that their servers were being "brute force attacked," and they were installing new servers which would provide better service. After several communications with ********, ***** emailed me (on 9/18) with claims that the new firewall would be set up by the "next Tuesday" wnd things would be better, and iced the cake with a free month of service (normally billed at $97.00). As a requirement of operating this business, I had set up and paid ($21.34) for my Internet domain. As I continually attempted to use this rapidly failing website and lousy service, I began to grow impatient and suspect a scam. Repeated excuses and continual slowdowns in lesson approvals and lack of supposed services led me to believe that this business is nothing more than a fraud. For example, since each training lesson must be approved by my "coach," I am currently at a stand still since my 4th lesson has been awaiting approval since 9/16. Also new tutors with TutorFi are required to write teaching informational articles which are posted as a part of the tutor's webpage once they are approved. I have posted two such articles since 9/14 but the person, only identified as ****** has never attempted to contact me about edits or approve my articles. Another helpful person, the microphone settings tech. whose responsibility it is to assist tutors in insuring their audio equipment is working properly with the TutorFi online classroom, has never made any kind of appearance, nor has their "Practice Buddy," who is responsible for training newcomers with the uses of ****** ***** and its features. This is to orient the tutor in how to use these features with their teaching business. Over all, TutorFi is a failure as a business, because it provides little or no services. It excels as a scam and a fraud in that it takes your money, gives you lots of promises, and provides nothing in return.
Desired Settlement: A refund in full is required ($199) for the TutorFi account I paid for, plus the $21.34 I was required to pay for the Domain for use of said account. An apology for being misled, defrauded, and scammed would be nice, but unlikely, (at lease an honest one anyway).
Business Response: Initial Business Response /* (1000, 5, 2015/10/15) */ ******* was refunded in full including the extra $21.34 he requested. Below is an email to ******* that explains the entire situation and it even shows the emails that I sent to *******. Hi *******, When you asked for a refund, I thought you meant the $97 that was accidentally charged. I didn't realize you were asking for a full refund. If I would have realized that, I would have already refunded that to you. I did refund the $97 immediately after you were billed. I am so sorry about the confusion! With all the server issues, my mind was somewhere else. Please accept my apology. I did just ****** you the rest of your refund and did refund the entire $199 start up cost. Also, I really did reply to all of your emails and I pasted them below so you can see them. Maybe you didn't get them for some reason. I hope we can put this to rest and you understand that was a simple miscommunication. As of now, you are 100% refunded and again I am very sorry. I hope our misunderstanding doesn't haunt me forever. If you could at least let BBB and the other sites know that I did indeed refund you and apologized to you, that would be greatly appreciated. Sincerely, ***** ***** 9/18 reply Hi *******, I am so sorry for the hassles you have been encountering and I can assure you that this is a temporary issue. We are in the middle of migrating to a new server and the old one is being brute force attacked. When this happens, people get booted from our system. That's why you are getting the boot. I hope to have a new firewall in place by next Tuesday, but because of the hassle, I'll push your billing date ahead a full month. Thanks for your patience! ***** 9/20 reply Hi *******, Did you get my email from Friday? Please confirm. I think I explained it all in that email. I am also giving you a free month for the hassles. Yes, I do know the forum is not very active. Please contact ******** with all practice buddy session questions. We did just hire a new buddy **** and he'll help you. We might need to update that contact info. To your success, ***** ***** October 10th reply Hi *******, This was an accident and I'll refund you. Yes, I did promise a free month and it was not set up properly on our end. Sorry! I will now give you 2 free months for this fiasco. I pushed back your billing date to 12/9 and you'll see the refund on your card by Monday or Tuesday depending on the ******** *** holiday. By the way, did you ever get my email reply? I did email you two times and never heard back. As for our new server, we are in testing mode now, but you can still use the current program. Just note that it will boot you out the first time you login and then it will stick. That's the only issue we have. Once we are live on the new server, I will let you know. Thanks, *****