BBB Business Review

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BBB Accredited Business since

National Consumer Mart, Inc.

Phone: (303) 777-0911 Fax: (303) 777-5215 View Additional Phone Numbers 5701 Logan St, Denver, CO 80216 http://www.ncmwebworld.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Consumer Mart, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National Consumer Mart, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

10 Customer Reviews on National Consumer Mart, Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 10

Additional Information

BBB file opened: June 17, 1992 Business started: 01/01/1992 Business started locally: 01/01/1992
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Jack Leger, President
Contact Information
Principal: Mr. Jack Leger, President
Business Category

Discount Stores

Products & Services

National Consumer Mart (NCM) has operated a membership-based wholesale buying club continuously since 1992. NCM's business model is very similar to a farmer's cooperative, electrical cooperative or credit union. According to the company, NCM's common goal is to buy direct from leading manufacturers at wholesale prices and avoiding retailer's markups.

In October 2004, the BBB conducted a detailed on-site inspection of NCM operations and was able to verify these claims:

** NCM owns its own 8,900 square foot facility including showrooms, warehousing, administrative offices and parking.

** NCM supports over 800 purchasing catalogues containing over a million products ranging from autos, major appliances, electronics, furniture, etc.

** NCM requires a membership, either cash up-front or credit in appropriate circumstances, for the privilege of obtaining access to NCM's connections to buy directly from manufacturers. When members purchase they are able to achieve NCM's claimed savings after paying for freight and NCM handling fees.

** NCM has a written savings guarantee providing that after $6,000 in merchandise is purchased a member will have recovered their membership fee from buying club savings. If not, NCM will refund the difference.

** NCM uses prices posted on the internet by local, regional or national retailers in computing member savings. They do not use inflated manufacturer suggested list prices or other pricing not commonly found in transacting retail purchases.

** NCM fully discloses all terms of membership to prospective members with a complete 12 point check list. Also, NCM finances and carries retail installment contracts for its members and customers with poor credit scores are extended credit.

** The State of Colorado law on canceling a buying club membership is 24 hours, not 3 days as in door-to-door sales.

NCM has 22,500 active members for purposes of evaluating the number of complaints closed and resolved in the last 36 months as reported below.


Customer Review Rating plus BBB Rating Summary

National Consumer Mart, Inc. has received 4.6 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.