17 Customer Reviews
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Review from Jane D
1 star12/16/2023
Temporary crown in September, followed by required $3,000 payment in full. My insurance reimbursed them immediately for $1,500 . Its December and Im still begging for my $1,500. . . They dont even have the decency to call me back. And for the recordI received my permanent crown 2 months after they put on the temporary crown. Whats up with that? Actual dental work goodthe billing department, Perfect Teeth, and Brident companies are downright thieves. Give me my money you owe me!Review from David S
1 star11/14/2023
My wife and daughter made appointments after covid to have their teeth checked and cleaned. Both of them were told that the office didn't have time to clean their teeth, took blurry x-rays that were useless, claimed they each had one cavity and sent a bill that was not itemized for $300 for each patient months later. They obviously did not bill the insurance company even though the insurance company was cleared through them before we made the appointment. Furthermore, when they went to another dentist, that dentist found no cavities.Review from Gary C
1 star09/21/2023
I was told by Perfect Teeth in **************** that all of my dental work was covered by my insurance INCLUDING dentures. There was even some initial confusion early on as whether or not I was covered, and their research came back that I was. The dental assistant even showed me paperwork which stated that I as a patient would be financially responsible for $0.00. Fast forward 9 months later when the dentures are ready and I'm out of the blue hit with a bill for over $1600.00!!!! I would have NEVER contracted with them had I known I would be charged such an outrageous amount, especially after I was told I would be charged $0.00. Additionally the bill they sent me contained numerous errors as confirmed by my insurance. My advice: Stay far, far, far, away!!!!!!!!!Review from Steve H
1 star08/24/2023
Awful experiences with Invisalign program. Perfect Teeth was without an orthodontist for several months. I waited in the ********** office for over an hour. Many people in the office that were waiting were ALL unhappy with Perfect Teeth. Every person I talked with in the waiting room had a similar story of being neglected by these people. One person said they have been without trays since December! Even the Orthodontist that is assigned to me today said Perfect Teeth did t have an Orthodontist on staff fora while. Very sad. They should be held accountable.Review from Teresa B
5 stars03/23/2023
I visited ***************** ***** after breaking a tooth. I have been quite hesitant to go to the dentist as it is almost always painful. I often had dental work without ******** as the shot hurt worse then when they hit a nerve. ************** was the first dentist I've found in half a century who could give me a shot without me screaming in pain. He was good at explaining what was being done and why, what to expect. I am very happy with this dentist and hope to not have to ever look for another. Thank you *************!!The girl at the front desk was patient and answered all my questions.The girl assisting (I assume dental hygienist) was very good at what she was doing and answered all my questions in a clear and comprehensive manner.Wonderful visit!Review from Dallas S
1 star03/16/2023
Attended here for 15 years, left in Nov 2022. OK in the beginning, but always lost the good dentists to other companies. Toward the end could not maintain a steady dentist. In the last 6 months their billing became extremely poor and annoying. I always paid full amount before I left the office, but in the last 3 months they sent multiple threatening bills. I paid, assuming it was a a late insurance reimbursement. After I paid, they confessed they actually owed me money, which they paid. All the while I have been receiving threatening debt collector mail. I receive a threat from debt collectors every week, despite having recently received a check from them for what they owed me. Don't go here for dental care, I left.Review from Nina S W.
1 star03/08/2023
Company/dentists itself is not the issue. Office management does a poor job in articulating estimated billing vs what your dental coverage will cover. You then get a bill with additional fees. Customer must then do all the leg work in trying to resolve. Lesson learned! BEWARECustomer Response
03/12/2023
I want to make it clear that it is not all Perfect Teeth offices, but make sure you question any and all coverage and billing.Review from Peter M
1 star02/19/2023
Bought it and it did absolutely nothing save your money its junkReview from Jose G
1 star01/19/2023
Firstly, I have never seen so many overweight employees in a medical facility. You basically are getting the ********* version of the dentist work. If you want low self esteem incompetent workers this is the place. I am not sure if these are Covid rejects that need work but honestly this place is just sad and off putting. I cant even look at the office manger I almost threw up in my mouth. You are medical faculty and look like your the reason our premiums go up. I should have known when they charge 10 bucks a visit the keep the facility clean. Its a medical office says a lot about what youre paying for.Review from Mel T
1 star11/17/2022
I've read the reviews (even the short novels) and tend to agree. Seriously, I think the billing procedures, system, ****** needs to be investigated. I've had many times been told I have a credit on my account - I don't want a credit - return my money! I received a text message to pay my bill (hello! scammers use this method frequently) and I told them I will never respond to a text message with a link to pay bills. And yes, the ***** $10 fee every time I went for an appointment was insane! I asked a few of my friends if they were required to pay and the answer was no. The famous words when asked about that fee was "The *** requires we charge this ***** fee". I don't think so, it was a way to for them to make money and don't dental/doctor's offices clean up after patients anyway (seems to me that is built into patients' fees already)?? I'm looking for a new dentist outside of the Perfect Teeth community.
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