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Find a Location

Cutter Chevrolet has 1 locations, listed below.

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    Business ProfileforCutter Chevrolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    711 Ala Moana Blvd, Honolulu, HI 96813-5506
    BBB File Opened:
    12/13/1983
    Years in Business:
    41
    Business Started:
    12/27/1982
    Business Started Locally:
    12/27/1982
    Business Incorporated:
    12/27/1982
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rainbow Chevrolet Inc.
    Business Management
    • Mr. Steven Ho, Parts Manager
    • Mr. Jason Lui Kwan, Marketing Manager
    • Mrs. Heather Cutter
    Contact Information

    Principal

    • Mrs. Heather Cutter
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On or around December 17th, 2023 *************************** a salesman for Cutter Chevrolet refused to sell and concealed the advertised sell price of an automobile, by making misleading statements and calculations, during the sale, last four digits of vin#: ****, 2023 Chevrolet Silverado. The consumer expressed concern to *******, that he was not using the advertised sale price, in his over the pone breakdown/quote. ******* then texted the consumer an image of the breakdown/quote. ******* reassured the consumer that the price was correct and even though it didnt look the way that the consumer wanted, that they had actual given the consumer more rebates, than were advertised on the dealers website. After the purchase and more inspection of the purchase agreement, the consumer realized that the statement was a misrepresentation and he had been the victim of fraud. The consumer was defrauded due to the salesman refusing to use the advertised sale price, when completing the purchase agreement and sale of the automobile. During the same phone call, as ******* explained his quoted purchase price numbers breakdown, to the consumer, ******* explained that the add-ons, Resistall Fee of $2295.00 & a VTR Fee of $195 could not be removed because it was already installed on the truck. This seems to have been another misrepresentation. Even if that statement were true, the fees should have been included in the dealers advertised sale price (Cutter Price) and cost breakdown on its website. The salesman was also dishonest about a fuel reimbursement, washing & cleaning the auto before its delivery, to the consumer and fine scratches all over the autos paint, when questioned by the consumer, before the purchase. The fine paint scratches seem to have been caused by incompetent auto wash detailers, over time and gives the brand-new auto a used appearance. The consumer also realized a paint circle repair spot on driver rear and other smaller paint damage spots after pickup. The auto was also extremely low on oil.Prior to this notice, the consumers issues raised within this notice were communicated to the salesman *************************** and his manager ************************* on 1-12-2024 in a very confrontational phone call.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RB S

    1 star

    08/26/2023

    ******* VOLT INCOMPETENCE ! - Cutter's Volt EV tech said there was no way to repair my 2012 Volt but to replace the entire battery for $10K since he couldn't start it or clear the error codes. (A few days before it had the *** message switching from electric to gas power and next day no start and no propulsion so I had it towed to Cutter, but their EV techs are useless.) Towed it the next day to Voltek *********** in ********, and they reprogrammed the codes and fixed it in 24 hrs. Runs great. Can you believe I was on the verge of junking it?

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