This business is not BBB accredited.Additional Locations
Phone: (800) 964-4593 6205 Lookout Rd Ste D, Boulder, CO 80301 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Ivory White include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Ivory White include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Additional Complaint Information
The BBB has noticed a pattern of complaints regarding refund or exchange issues. Specifically, complainants allege that they do not receive their refund after returning the products and when complainants contact the company, the company claims the products were damaged so they cannot issue the refund. Furthermore, complainants allege that they do not receive their ordered product until after the free trial offer has been completed, and they receive and are charged for an unordered starter kit upon delivery.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steven Vanderburg, Customer Service Manager Customer Service
Teeth Whitening Products & Services