Business ProfileforCanvas Credit Union

file a formal complaint against Canvas Credit Union, the loss mitigation department, and the lack of transparency and accountability regarding fees associated with repossession. On 3/11/24 my vehicle was picked up due to default, and I was directed to Canvas Credit Union's loss mitigation department. During my interactions with their agents, I was met with rudeness and an overall unwelcoming attitude. Moreover, the a lack of transparency regarding fees. Upon inquiry about redeeming my vehicle, I was informed that I needed to pay back payments totaling $1900, along with additional fees. When I asked for a breakdown of these fees, I was told there was a $900 repossession and storage fees. However, when I requested clarification on the storage fees, the representative was unable to provide me with a clear answer.Furthermore, I expressed my concern about the discrepancy in repossession fees charged by different third-party towing companies, ranging from $350 to $900. This lack of standardized fees appears to be unfair and deceptive to consumers, as it allows for arbitrary charges without clear justification. When attempting to retrieve my vehicle, I discovered that it had been moved to auction by the towing company without my knowledge. Despite Canvas Credit Union's assertion that I had 10 days to redeem my car, I was informed by the towing company that they had the authority to move the vehicle at their discretion, which raises serious questions about accountability.Despite repeated attempts to seek clarification and resolution from Canvas Credit Union's loss mitigation department, I have been met with unhelpful responses and a refusal to provide a breakdown of fees or an explanation for the actions taken by the towing company. This lack of transparency and accountability is not only concerning but also potentially violates consumer protection statutes that require full disclosure of terms and fees associated with credit transactions, including repossession.