BBB Accredited Business since 01/20/2006
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A BBB Accredited Business since 01/20/2006
BBB has determined that Denver Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Denver Community Credit Union's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|01/04/2013||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Improper collection practices
Complaint: In October, we closed all accounts yet we still receive bills. We have called DCCU to ensure the account was closed and still we receive bills.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|11/04/2011||Problems with Product / Service|
|09/02/2011||Problems with Product / Service|
|03/29/2011||Problems with Product / Service|
|03/28/2011||Problems with Product / Service|
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Contact InformationPrincipal: Ms. Barbara Rash (VP of Human Resources)Ms. Helen Gibson (VP of Marketing & Ed)Ms. Amanda Hamm (VP of Finance and IT)Ms Karrie Marchese (VP of Lending)Mr. Joe Tassano (VP of Branching)
Map & Directions
Map & Directions
Address for Denver Community Credit Union
1075 Acoma St
Denver, CO 80204-4034