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          Find a Location

          First General Services Front Range has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforFirst General Services Front Range

            General Contractor
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.4/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 3/7/2013

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            First General Services Front Range offers construction and restoration services.

            Products & Services

            Remodeling Services, Restoration Services

            Business Details

            This is a multi-location business.

            Find a Location

            First General Services Front Range has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/21/2013
              Years in Business:
              21
              Business Started:
              9/29/2002
              Business Started Locally:
              9/29/2002
              Business Incorporated:
              3/16/2010
              Accredited Since:
              3/7/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • CleanMaster Services
              • First General Services of Colorado Springs
              • First General Services of Denver, LLC
              Business Management
              • Mr. Troy Bergman, Owner
              • Ms. Christine Bergman, Marketing Director
              • Mr. Andy Sappenfield, Vice President of Operations
              Contact Information

              Principal

              • Mr. Troy Bergman, Owner
              • Ms. Christine Bergman, Marketing Director

              Customer Contact

              • Mr. Troy Bergman, Owner
              • Ms. Christine Bergman, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (303) 496-1212
                Primary Fax

              Industry Tip

              BBB Tip: Hire a reliable and trustworthy contractor

              Customer Complaints

              0 Customer Complaints

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              File a Complaint

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael M

              1 star

              12/06/2023

              First General Services (FGS) installed a new roof on our home. 14 months later, wind ripped off several sections of shingles. (All other roofs in the neighborhood were fine.) The shingle manufacturer, Tamko, determined that the shingles had not been installed per their instructions, which are printed on every package of shingles. So, Tamkos warranty related to wind damage was void at installationforever. Two men from FGS arrived unscheduled and unannounced to fix the roof. We were leaving on vacation. They finished after we left.Two years later, wind ripped off a second area of shinglesabout 21 square feet. (Again, all other roofs in the neighborhood were fine.) FGSs office staff was great: We cant just keep repairing the roof. We need to install it right. An FGS estimator found more loose shingles: Id like to see a new roof up there.First General supervisor: The labor/installation warranty doesnt transfer to a homes new owner. (We bought the house two months after installation.) Supervisor would not send a copy of that warranty, then agreed to send it to satisfy our BBB complaint; never received. Per supervisor, a subcontractor installed the roof. The subcontractor being anonymous, FGSs name is associated with the installation. We hired a different company to repair the second instance of wind damage.Ripped shingles are jagged and dense. When they blow off, they fly far. Were concerned theyll hit somethingor someone.When we sell the house, well have to disclose these wind events and that parts of Tamkos warranty is void, per Tamko, due to improper installation. Its likely that we and First General have the same goala worry-free roof and positive reviewsand could identify the same root cause: the subcontractor. As it is, we have a roof thats subject to wind events (and liabilities), a void manufacturer warranty, and an obligation to disclose these issues at sale. And in balance, First General Services has this negative review.

              First General Services Front Range Response

              12/13/2023

              Mr. ***********, although we are sympathetic with your issue. You were never our contracted customer. We've never had a contract with you and warranties are simply not transferable. We never received any report or documentation from TAMKO (or from you) regarding their "inspection" and it’s our understanding their determination was made without ever physically inspecting the roof. The roof FGS installed passed inspection by the city and must have passed whoever you hired to perform your pre-purchase home inspection. Again, we are sorry for your unfortunate situation, we did what we thought was right to try to help you, but because we've never had a contract with you and because of reasons previously mentioned, we do not believe there is anything more we can do. We do wish you the best.

              Local BBB

              BBB Great West + Pacific

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