BBB Business Review

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This business is not BBB accredited.

Specialized Loan Servicing, LLC

Phone: (720) 241-7200 Fax: (720) 241-7218 View Additional Phone Numbers 8742 Lucent Blvd STE 300, Highlands Ranch, CO 80129 http://www.sls.net View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Specialized Loan Servicing, LLC include:

  • 324 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Specialized Loan Servicing, LLC include:

  • Length of time business has been operating
  • Response to 324 complaint(s) filed against business


Customer Complaints Summary Read complaint details

324 complaints closed with BBB in last 3 years | 151 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 129
Billing/Collection Issues 92
Delivery Issues 12
Guarantee/Warranty Issues 0
Problems with Product/Service 91
Total Closed Complaints 324

Additional Complaint Information

BBB has identified a potential pattern of customer complaints. Specifically, consumers allege customer service issues stating that the company's Customer Service Representatives are unprofessional and sometimes results in errors in their accounts.

BBB reached out the company in an effort to have these allegations addressed. The company stated that it is committed to its customers and overall customer satisfaction, and that it has enhanced its monitoring of business practices resulting in a significant decrease in customer complaints. The company stated that it will continue to focus on customer satisfaction and is committed to applying best business practices including the timely response to customer complaints and further, that it is committed to identifying and addressing systemic issues in order to provide the best possible customer service.

Customer Reviews Summary Read customer reviews

28 Customer Reviews on Specialized Loan Servicing, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 27
Total Customer Reviews 28

Additional Information

BBB file opened: October 10, 2003 Business started: 06/25/2003 Business started locally: 06/25/2003 Business incorporated 06/25/2003 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Frederick Korb, AVP Customer Support Ms. Sherri DeShay, Manager, Customer Care Support Ms. Dolores Gilden, Manager Mrs. Jessica Hoel-Raymond Mr. Brian Moss Ms. Marina Silverstone, Supervisor,Customer Support Dispute Ms. Courtney Simmons
Contact Information
Customer Contact: Ms. Mary Griggs, Disputes
Principal: Mr. Frederick Korb, AVP Customer Support
Business Category

Consumer Finance & Loan Companies Real Estate Investors

Alternate Business Names
SLS Specialized Asset Management The Terwin Group

Customer Review Rating plus BBB Rating Summary

Specialized Loan Servicing, LLC has received 2.58 out of 5 stars based on 28 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.