BBB Business Review
This Business is not BBB Accredited
Video Professor, Inc.
Find a LocationPO Box 150741, Lakewood, CO 80215-0741! There is an alert for this business !
BBB Accreditation
Video Professor, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
0 of 6 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Video Professor, Inc.'s rating include:
- Failure to honor commitment to arbitrate disputes or mediate disputes.
- Failure to respond to 74 complaints filed against business.
- 37 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Your BBB has noticed a pattern of complaints regarding Video Professor, Inc. Consumer complaints allege the company engages in misleading sales practices and failure to honor refunds in a timely manner.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 292 |
| Billing / Collection Issues | 214 |
| Delivery Issues | 24 |
| Guarantee / Warranty Issues | 4 |
| Problems with Product / Service | 1163 |
| Total Closed Complaints | 1697 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topOn September 29, 2010, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 10-34729-MER.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Colorado Bankruptcy Court CM/ECF, 721 19th St, Denver, CO, 80202 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2010-10-29.
Video Professor closed its doors in April of 2010. It is now in foreclosure.
A new company, Learn Online Direct has begun marketing the old Video Professor lessons in July of 2010.
The BBB has a separate report on the new company.
BBB file opened: 04/05/1988Business started: 01/01/1987Licensing
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Business Category
Computers-Training
Alternate Business Names
Content Distributing, Inc.Industry Tips
When a Business Closes or Goes BankruptFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Video Professor, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
On September 29, 2010, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 10-34729-MER.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Colorado Bankruptcy Court CM/ECF, 721 19th St, Denver, CO, 80202 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2010-10-29.