BBB Business Review

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BBB Accredited Business since

The Mac Shack, Inc.

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Phone: (303) 443-2899 Fax: (303) 443-2932 1301 Pennsylvania Ave, Boulder, CO 80302

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Computer Sales, Repair and Services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Mac Shack, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Mac Shack, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 2002 Business started: 10/01/2000 Business started locally: 10/01/2000 Business incorporated 10/11/2000 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Mr. Randy Martin, President
Contact Information
Principal: Mr. Randy Martin, President
Business Category

Computers - Service & Repair Computers - Dealers Computers - Supplies & Parts

Refund and Exchange Policy
New Apple product, all refurbished computers, RAM, software, iPods, iPads, iPhones, printers, digital cameras (Unused AND Unopened may be returned up to 7 days from the date of purchase with approval. All returns subject to a 15% restocking or reconfiguring fee. For a refund or exchange, most products may be returned within 30 days of purchase with the original receipt. Warranty claims for new equipment must be handled directly through the manufactured when applicable. No returns, warranties, refunds or exchanges on any purchased or customer installed parts. The Mac Shack's liability shall be limited to 100% of the amount actually paid under this agreement. Under no circumstances shall The Mac Shack be held liable for direct, indirect, incidental, special or consequential damages, expenses, lost profits, lost savings, or other damages arising from any aspect of the purchase or use of products or service sold by The Mac Shack
Service Area
Boulder County, Longmont, Broomfield, Westminster
Alternate Business Names
Mac Shack, The
Products & Services

Buy, Sell, Repair, and Trade Macintosh Computers
Apple Authorized Dealer
Apple Authorized Service Provider
Lots of Apple Accessories


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.