BBB Accredited Business since

OpenGate Software, Inc.

Phone: (303) 748-6452 6140 S Gun Club Rd Unit K6, Aurora, CO 80016 http://www.opengatesw.net



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that OpenGate Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OpenGate Software, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on OpenGate Software, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 14, 2008 Business started: 02/04/2008 Business started locally: 02/04/2008 Business incorporated 02/04/2008 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brandon Smith, Owner
Contact Information
Principal: Mr. Brandon Smith, Owner
Business Category

Computers Hardware, Software & Services Computers - Programming


Customer Review Rating plus BBB Rating Summary

OpenGate Software, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 6140 S Gun Club Rd Unit K6

    Aurora, CO 80016 (303) 748-6452

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Designer software which I downloaded not longer works. I have sent several emails/ service requests and left phone messages with no response or resolution to the problem.

Desired Settlement: I want the software to work. If it does not work I want a refund.

Business Response:

The customer purchased the software product in March of 2014.  We have a fully refund policy of 30-days, and our lifetime support policy for the software does not have a guaranteed response time for support requests.  We do not charge customers for upgrades or ongoing support (both fairly uncommon in software where maintenance fees or upgrade purchases are required).

http://www.opengatesw.net/order/30-day-guarantee.htm

 

We have apologized to Mr. ********* for the delayed reply, however we do not have any stated SLAs or response times that would mean we have broken a promise or failed to deliver.  At this time we have provided support to the customer to help them continue using the software.

We believe the issue is resolved, and we have not acted in a way that warrants a negative impact to our BBB rating as this is the first complaint after 9 years, and the nature of the complaint does not demonstrate a violation of our stated policies or normal customer expectations for software support.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on OpenGate Software, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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