Business ProfileforRobert's Hawaii Tours Inc.

Im to report our horrible experience with Roberts Hawaii. I booked the transportation via my agent ****** travel as in a travel combo On my trips here they transported us from airport to ***** Hotel on March 10th but they didnt drop us in front of the hotel instead they dropped us five blocks away and we had to walk 10 minutes with our luggage, our strollers car seat and our baby 15 minutes to the hotel.They were also responsible to transport us from ***** hotel to the Hawaii international airport on March 16. Per their request, we started waiting in front of the hotel with everything ready five minutes prior to the pick up time which was 9:45. Their shuttle arrived late by 6 to 7 minutes at 9:52. When they arrived, I was pushing the stroller with my baby on it, and my hotel service was ready to help me load the luggage onto the shuttle bus. My wife was walking out of the restroom in the hallway. The shuttle driver refused to load my luggage and let us on board because my wife was not in front of the door. He refused to wait for even one minute and shut the door in front of us. He drove off immediately as my baby in the stroller was inches away from the door and the wheel. This is a safety hazard endangering my minor, which Im deeply concerned about.