This business is not BBB accredited.
Phone: (303) 996-2550 Fax: (303) 996-2565 9660 Ralston Rd, Arvada, CO 80004 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Unified Health Group is an Integrated Health Care Facility that brings together providers from Medical, Chiropractic, Acupuncture, Massage and Clinical Psychology to provide a multi-disciplinary health care environment.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Unified Health Group, Inc include:
- Advertising issues found by BBB
Factors that raised the rating for Unified Health Group, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementDr. Todd Cadwell, President
Refund and Exchange PolicyPlease call 24 hours in advance to cancel or reschedule an appointment.
Service AreaArvada, Denver, Colorado
Alternate Business NamesNutriMost Denver
Products & Services
We provide medical pain management, chiropractic care, acupuncture and Chinese medicine, massage therapy, behavioral health care, functional nutrition, non-surgical spinal decompression and more.
THIS LOCATION IS NOT BBB ACCREDITED
9660 Ralston Rd
Arvada, CO 80004 (303) 996-2550 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|1/11/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I was pressured, coerced and under extreme duress when I was told the best thing to do for myself was to enroll in their program. I am 61 yrs. old and on April 15, 2015 I was highly pressured and coerced into enrolling into a weight loss program, Unified Health Care/NutriMost.During the "assessment" I was told I was "fat" and would never be able to lose the weight on my own and unless I joined their program, I would always be fat.I was in tears.She told me I would feel better about myself if I joined.I only wanted to lose about 10-15 lbs.I felt demeaned, humiliated and defeated.I was in tears.I know I joined under extreme duress. The cost was $1895.00.I was then told I could not use my own credit card.I had to open up an account with CareCredit on the spot which is who they work with. Only AFTER the enrollment process a ZYTO hand scan was done (NutriMost calls it the NRF. NutriMost Resonant Frequency).This alledgedly determines what foods you can or cannot eat, what organs in your body are affected just by scanning your hand.Again, only AFTER enrolling were you given all of their "healthy supplements which had a rigid schedule of when to be taken, a list of foods to eat or not eat, a specialized list of personal care products required to purchase such as hair care products, lotions and moisturizers, cosmetics, toothpaste, soap, chapstick, etc. and only purfied water.This should have been given before enrolling.I had no idea of the additional costs.I was never given any type of receipt or paperwork.All documentation that was provided to me was from Synchrony Bank when my dispute(s) were declined.The only items I had upon leaving Unified Health Care/NutriMost on April 15, was a daily diary and book that consisted mostly of recipes.Their weight loss method is unforgiving and I ate at most XXX-XXX calories a day.They say 40-45 weightloss in 40 days.After 3 days I was extremely sick.I sought their help via email, text and telephone with no response.I continued to be quite ill and after several attempts to contact them I finally received an email saying that I needed to cut back on the water and rub coconut oil on my stomach.I was extremely dehydrated from vomiting so I did not cut back on water.I needed water.I was still ill and when I questioned what was in the supplements I was told it was all natural and it couldn't make me sick.I was also told to stop taking my thyroid medication as well as anxiety/depression medications.I asked my doctor and she said DO NOT stop taking the meds.Stopping them could cause seizures.I quit the program due to their incompetence, obvious lack of knowledge, lack of response, lack of any degree of professionalism and lack of compassion.I sincerely felt my health could be in jeopardy.Dr. ******* is a chiropractor, nothing else.He is not a dietician,nutritionist nor a doctor.I filed 3 disputes with Unified Health Group/NutriMost and CareCredit/Synchrony Bank only for it to be ruled in favor of the provider, Dr. *******.As I began to research I found that they are all associates and basically in cahoots with one another.I made the decision that I would get advice from my attorney and a different direction other than trying to contact Unified Health Group/NutriMost and CareCredit/Synchrony Bank.Here is a list of places I have filed formal complaints with: COLORADO ATTORNEY GENERAL stopfraud.gov COLORADO ATTORNEY GENERAL Colorado Department of Law Consumer Credit, UCC COLORADO ATTORNEY GENERAL Colorado Department of Law Consumer Protection Section Consumer Credit Unit-Collection Agency Regulation COLORADO ATTORNEY GENERAL Consumer Fraud Debt Collection Complaint COLORADO ATTORNEY GENERAL AARP Elder Watch FLORIDA STATE ATTORNEY GENERAL Settlements, Final Judgements, and Filed Complaints Consumer Complaint/Consumer Protection Division FCBA Fair Credit Billing Act CFPB Consumer Financial Bureau United States Government Debt Collection Complaint CDPHE Colorado Department of Public Health I hope you can help and please let me know if there is other information I can provide. Thank you.
Desired Settlement: I want my account to be completely cleared and no further contact with this organization. I also would like compensation for all the additional food and specific personal care products I was required to purchase (hair care products, cosmetics, lotions, moisturizers, chapstick, etc.) in the amount of $200 as well as for documents and package sent certified to Unified Health Group/NutriMost/Dr. **** ******* in the amount of $46.84. I can provide receipts for the certified mail.
Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Ms. ******* was non-compliant based on the agreement she signed but was refunded the full amount.
Read Complaint Details
Complaint: The "NutriMost Breakthrough Weight Loss System" is "guaranteed" to deliver a number of results/services but the company delivers no services at all. Signed up for the "Nutrimost Breakthrough Weight Loss System" on 2/26/15 for a total amount of 1895.00 dollars. The program guarantees weight loss and a supportive program composed of different supplements and "aid" products to assist in the program. The services that are promised with this program include 4 sessions of Weigh In and Body Composition analysis, follow up evaluations, Email and text access to doctor and staff for support. I have the contract which outlines the program and what is expected step by step and I am willing to provide as part of evidence. From day 1, I was unable to start the program right away because the supplements were not in stock, I waited about 1 month to receive the necessary supplements. I had to keep calling the place to check on my supplies because the customer service is horrible and they never answer the phone or return phone calls. A few days passed by and I was finally able to begin the program on March 11, with only part of the supplements that I was promised and charged for. This program is very specific and there are directions that need to be strickly followed. I followed directions as adviced, invested on items required by the program and altough I had one personal incident (sudden death in the family) and got "off-track" for a few days, I contacted the staff for advice and was able to get back on track. When I contacted the staff about having gotten off track, I was supposed to receive support from my "health coach" "***", I was told by my first point of contact (******** ***** who is supposed to check with me every week that *** would contact me right away for support. It took 4 days for *** to even get back to me after I continously emailed ******** letting her know that no one had contacted me. When I was finally contacted by *** his attitude was not very friendly. After this incident, I continued to follow the program as instructed, very carefully and used all the items instructed in the handbook, and following every aspect of the program. Initially, I was told to schedule the first weigh in after 14 days in the program. I kept callign and leaving messages to do so, I was unable to ever get an answer from the staff at Unified Health Care group, I left several messages to schedule my appointment and one one ever even tried to get ahold of me to follow up. 40 days (and more) after the program, I still never received a phone call from anybody, I never recieved all the products I was promised and charged for, I followed the program to its entiety and strictly as instructed, and rather than losing weight, I ended up with more weight than when I started the program. The lack of communication and customer neglect this company shows is unnaceptable. One is promised information, check ins/weigh ins, body composition exams, and like I said up top, the customer is promised that there will be staff available for questions, support etc. This is not the case with this program, phone calls are never returned, check ins cannot be schedule because there is no response other than a reminder text message received every day by noon, there is no contat from anybody at Unified Health care group from any staff at all, Before contacting the BBB, I made several attempts to contact the Unified Health Group with my concerns and in search of a fair resolution to my problem with the company, the program does not work, and does not meet what it advertises so it's deceiving and fraudalent. I left several voice messages on their main line expressing my concerns and requesting a return for their inability to meet their "promises" and I received no response whatsoever, that being the reason why I am having to file through the BBB in hopes that this will be mediated and handled appropriately. This company takes people's money and takes advantage of their needs and hopes, does not meet any of its claims and it needs to be stop so that more consumers do not end up losing their last saved dime.
Desired Settlement: I demand a full refund for $1895.00 dollars which is the amount I paid for a service that was never provided.
Business Response: Initial Business Response /* (1000, 8, 2015/05/21) */ I have left ****** several messages regarding her request for refund, but have not heard back from her. She was provided products and services per our contract for the program
Read Complaint Details
Complaint: I canceled my appointment and payment schedule, and have not received any of their services. They are still billing my debit card for monthly payments In March I went in for a consultation for their nutrimost program. Afterward I met one on one with an employee there to further discuss the program and payment options. I scheduled my initial appoitment and set up a payment plan. 72 hour before my appointment date I canceled my appointment and payment plan, I advised them via phone that I was unable to start the program due to financial diffculties. I was told that everything was cancele and I would not be charged since services were not rendered. As of 4/25/2015 they drafted a payment for $315 even though I was told I would not be charged since I was not actually participating in the program.
Desired Settlement: I want my payment planned canceled as I was told it would be. I want a full refund for the payment that was drafted out of my account and I want no further drafts from my account.
Business Response: Initial Business Response /* (1000, 9, 2015/05/14) */ Customer was refunded the money she was charged on 4/27/15. We called her & she said she removed her complaint for the BBB site. Initial Consumer Rebuttal /* (2000, 11, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Read Complaint Details
Complaint: Left treatment plan due to a death & moving out of state. Account was supposed to be zeroed out. Now when requesting ***** a year later find a balance We feel scammed over and over. They are either shady as***** or ***********. At first we had to prepay on credit for the 'treatment plan'. Then my husbands son passed ***** We had to move out of state immediately. After a month of trying to get our account refunded/credited (leaving messages over and over with no return call to billing), we got a call from Dr. ******* saying it had been refunded. We understood we had a zero balance and all was taken care of. Now fast forward a year, we call from **** to get his *****, and they say they wont release them because we have a $420 balance. ***?!? This whole experience has been horrible. I do not recommend this nightmare of an office to anyone!
Desired Settlement: To wipe the balance like you said you would!
Business Response: Final Consumer Response /* (2000, 8, 2015/01/27) */ ***Document Attached*** Case has been resolved. Thank you.