BBB Charity Review

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BBB Reliability Report for

The Action Center Inc.

Original Business Start Date: 10/01/1968

This BBB Accredited Charity meets all 20 Standards for Charity Accountability.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: The Action Center Inc.
Phone: (303) 237-7704
Fax: (303) 339-6463
Address: 8755 W 14th Ave
Lakewood, CO 80215-4863
Report Creation Date: January 10, 2014
Report Expiration Date: January 10, 2016
Original Business Start Date: October 1968
Principal: Mag Strittmatter, Executive Director
Customer Contact: Valarie Abney, Office Manager -
Email Address:
Incorporated: October 1968, CO
Type of Business: Charity - Local, Charity - Human Services (i.e. assistance to individuals & families)

Additional DBA Names

Jeffco Action Center Inc.

Stated Purpose

The mission of the Action Center is to provide an immediate response to basic human needs and promote pathways to self sufficiency.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.


The Action Center is a haven of hope for the homeless as well as singles, couples and families who find themselves at risk of becoming homeless. Their services are designed to meet the immediate needs while then connecting clients to additional services.

The programs are divided into three categories:
-Intervention - food, clothing, shelter
-Prevention - utility and rental assistance and
-Connection - medical support through the onsite clinic partnerships, connection to Red Rocks Community College via onsite partnerships and more.

The Action Center indicates it has over 49,000 unduplicated client records in their database. Daily, they provide shelter for 22 residents in their homeless shelter; distribute three tons of food from their food bank; distribute over 400 articles of clothing from their clothing bank and serve an average of 150 households with one or more of their services.

Total Program Expenses:$10,463,294


Chief Executive Officer:Mag Strittmatter
Chair of the Board:Cindy Baroway
Chair's Profession / Business Affiliation:University of Colorado - Denver
Board Size:15
Paid Staff Size:41 Full Time. 11 Part Time.

Fund Raising

Method(s) Used:Direct mail appeals, print advertisements, fund raising events, grant proposals, planned giving and car donations.

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to The Action Center Inc.'s Audited Financial Statements for the year ended June 30, 2013:

 Total Income:$12,195,979
Expenses  % of total
% of total
 Programs:$10,463,294 90.77%85.79%
 Fund Raising:$758,975 6.58%6.22%
 Administrative:$304,621 2.64%2.50%
 Other:$0 0.00%0.00%
 Total Expenses:$11,526,890
Excess of Income over Expenses$669,089
Ending Net Assets:$4,441,498

* Excess for the year indicates the portion of income remaining after expenses.

Charity Licensing

All charitable organizations soliciting contributions in Colorado -- with a few specific exceptions listed in the Charitable Solicitations Act at 6-16-104(6)(a)-(c), C.R.S. -- must submit an initial registration statement with the Secretary of State and receive a registration number. After the initial registration, annual registration statements must be renewed each year by the 5th day of the fifth month after the close of the organization’s fiscal year. In addition, all solicitation campaigns utilizing paid solicitors as defined at 6-16-103(7), C.R.S. must be listed on separate Solicitation Notices, which should be filed online by the paid solicitor.

An organization may change its practices at any time without notice. Please understand that a BBB report is furnished solely to assist donors in making their own judgment. This report is not to be used for fund raising or promotional purposes. Copyright 2006, BBB.

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Industry Tips

Charitable Giving Tips

Whether charitable organizations use their employees, volunteers or professional fund- raisers to solicit donations by phone, mail, or in person, consider the following precautions to ensure that your donation dollars benefit the people and programs you want to help.

-Ask for written information, including the charity's name, address, and telephone number. A legitimate charity or fund- raiser will give you materials outlining the charity's mission, how your donation will be used, and proof that your contribution is tax deductible.

-Ask for identification. Many states require paid fund-raisers to identify themselves as such and to name the charity for which they're soliciting. If the solicitor refuses, hang up and report it to local law enforcement officials.

-Call the charity. Find out if the organization is aware of the solicitation and has authorized the use of its name. If not, you may be dealing with a fraudulent solicitor.

-Watch out for similar sounding names. Some phony charities use names that closely resemble those of respected, legitimate organizations.

-Know the difference between "tax exempt" and "tax deductible." Tax exempt means the organization doesn't have to pay taxes. Tax deductible means you can deduct your contribution on your federal income tax return. Even though an organization is tax exempt, your contribution may not be tax deductible. If deductibility is important to you, ask for a receipt showing the amount of your contribution and stating that it is tax deductible.

-Know that a 501(c)(3) organization must make a copy of its annual returns, (Form 990 or Form 990EZ) for the last three years and its exempt status application and supporting documents available for you to view during business hours.

-Be skeptical if someone thanks you for a pledge you don't remember making. If you have any doubt whether you've made a pledge or previously contributed, check your records. Be on the alert for invoices claiming you've made a pledge when you know you haven't. Some unscrupulous solicitors use this approach to get your money.

-Ask how your donation will be distributed. How much will go to the program you want to support, and how much will cover the charity's administrative costs? If a professional fund-raiser is used, ask how much it will keep.

-Refuse high pressure appeals. Legitimate fund-raisers won't push you to give on the spot.

-Be wary of charities offering to send a courier to collect your donation immediately.

-Consider the costs. When buying merchandise or tickets for special events, or when receiving free goods in exchange for giving, remember that these items cost money and generally are paid for out of your contribution. Although this can be an effective fund-raising tool, less money may be available for the charity.

-Be wary of guaranteed sweepstakes winnings in exchange for a contribution. You never have to donate anything to be eligible to win.

-Avoid cash gifts that can be lost or stolen. For security and tax record purposes, it's best to pay by check. Use the official full name of the charity - not initials - on your check. Avoid solicitors who want to send a courier or use an overnight delivery service to pick up your donation.

More information:

ID: 12008908
Report as of October 13, 2015 03:11
Copyright© 2015 Better Business Bureau

An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.

This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.

This report is not to be used for fund raising or promotional purposes.