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BBB Reliability Report for

CHARG Resource Center

Original Business Start Date: 05/15/1989

This charity does not meet one or more of the 20 Standards for Charity Accountability.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: CHARG Resource Center
Phone: (303) 830-8805
Fax: (303) 830-8918
Address: 709 E 12th Ave
Denver, CO 80203-2610
Report Creation Date: September 19, 2014
Report Expiration Date: September 19, 2016
Original Business Start Date: May 1989
Principal: Mr. David Burgess, Executive Director
Customer Contact: Mr. David Burgess, Executive Director
Incorporated: January 1989, CO
Type of Business: Charity - Local, Charity - Health

Stated Purpose

To advance a model of genuine partnership among individuals who live with mental illness, mental health professionals, and the larger community, through respectful, comprehensive services.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. Donors must decide for themselves the relative importance of the Standards in question.

CHARG Resource Center does not meet the following 3 Standards for Charity Accountability.

16:Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

CHARG Resource Center does not meet this standard because its 2012-2013 Annual Report does not provide a summary of the past year's program service accomplishments and it does not identify total end-of-year net assets.

17:Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

CHARG Resource Center not meet this standard because its website does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it did not include a link to the organization's most recent IRS Form 990.

18:Address privacy concerns of donors by: (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

CHARG Resource Center not meet provision (b) of this standard because the organization's website does not provide access to a privacy policy that includes the recommended privacy information.

CHARG Resource Center meets the remaining 17 Standards for Charity Accountability.


The CHARG Drop-In Center is open to any person with a major mental illness who is receiving or seeking treatment, regardless of where they live or receive treatment. CHARG indicates it serves approximately 500 individuals per year, with groups, socialization and recreation activities.

CHARG pays for dental care for their clients, or assists them in obtaining free treatment if available. Clients pay back the cost of treatment over an extended time period, as they are able to do so, making funds available to help the next person in need.

Heartland Clinic serves up to 50 chronically mentally ill people. Staff includes a part-time psychiatrist, a full-time psychiatric nurse, two social workers/counselors, a recreational therapist and a varying number of student interns.

CHARG staff and consumers educate the public about mental illness, through workshops, conferences and a consumer speakers' bureau.

CHARG's Consumer Advocates work with their mentally ill peers to assist them in accessing needed services, such as shelter or more permanent housing.

CHARG Resource Center founded the Coalition for the Advancement of Rights in Treatment, which represents mental health consumers, advocates and other interested persons, to involve consumers in the public policy development process.

The PATH project is cooperatively run with the Colorado Coalition for the Homeless, to address the needs of homeless persons who are mentally ill, through case management and counseling services.

Total Program Expenses:$575,857


Chief Executive Officer:David Burgess
Chair of the Board:Mike McEachern, Aron Williams and Sarah Bardwell
Board Size:26
Paid Staff Size:6 Full Time. 23 Part Time.

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to CHARG Resource Center's Audited Financial Statements for the year ended June 30, 2013:

 Total Income:$565,972
Expenses  % of total
% of total
 Programs:$575,857 86.97%101.75%
 Fund Raising:$27,381 4.14%4.84%
 Administrative:$58,915 8.90%10.41%
 Other:$0 0.00%0.00%
 Total Expenses:$662,153
* Excess of Expenses over Income$96,181
Ending Net Assets:$450,256

* Excess for the year indicates the portion of income remaining after expenses.

Charity Licensing

All charitable organizations soliciting contributions in Colorado -- with a few specific exceptions listed in the Charitable Solicitations Act at 6-16-104(6)(a)-(c), C.R.S. -- must submit an initial registration statement with the Secretary of State and receive a registration number. After the initial registration, annual registration statements must be renewed each year by the 5th day of the fifth month after the close of the organization’s fiscal year. In addition, all solicitation campaigns utilizing paid solicitors as defined at 6-16-103(7), C.R.S. must be listed on separate Solicitation Notices, which should be filed online by the paid solicitor.

An organization may change its practices at any time without notice. Please understand that a BBB report is furnished solely to assist donors in making their own judgment. This report is not to be used for fund raising or promotional purposes. Copyright 2006, BBB.

Additional Contact Information

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Industry Tips

Charitable Giving Tips

Whether charitable organizations use their employees, volunteers or professional fund- raisers to solicit donations by phone, mail, or in person, consider the following precautions to ensure that your donation dollars benefit the people and programs you want to help.

-Ask for written information, including the charity's name, address, and telephone number. A legitimate charity or fund- raiser will give you materials outlining the charity's mission, how your donation will be used, and proof that your contribution is tax deductible.

-Ask for identification. Many states require paid fund-raisers to identify themselves as such and to name the charity for which they're soliciting. If the solicitor refuses, hang up and report it to local law enforcement officials.

-Call the charity. Find out if the organization is aware of the solicitation and has authorized the use of its name. If not, you may be dealing with a fraudulent solicitor.

-Watch out for similar sounding names. Some phony charities use names that closely resemble those of respected, legitimate organizations.

-Know the difference between "tax exempt" and "tax deductible." Tax exempt means the organization doesn't have to pay taxes. Tax deductible means you can deduct your contribution on your federal income tax return. Even though an organization is tax exempt, your contribution may not be tax deductible. If deductibility is important to you, ask for a receipt showing the amount of your contribution and stating that it is tax deductible.

-Know that a 501(c)(3) organization must make a copy of its annual returns, (Form 990 or Form 990EZ) for the last three years and its exempt status application and supporting documents available for you to view during business hours.

-Be skeptical if someone thanks you for a pledge you don't remember making. If you have any doubt whether you've made a pledge or previously contributed, check your records. Be on the alert for invoices claiming you've made a pledge when you know you haven't. Some unscrupulous solicitors use this approach to get your money.

-Ask how your donation will be distributed. How much will go to the program you want to support, and how much will cover the charity's administrative costs? If a professional fund-raiser is used, ask how much it will keep.

-Refuse high pressure appeals. Legitimate fund-raisers won't push you to give on the spot.

-Be wary of charities offering to send a courier to collect your donation immediately.

-Consider the costs. When buying merchandise or tickets for special events, or when receiving free goods in exchange for giving, remember that these items cost money and generally are paid for out of your contribution. Although this can be an effective fund-raising tool, less money may be available for the charity.

-Be wary of guaranteed sweepstakes winnings in exchange for a contribution. You never have to donate anything to be eligible to win.

-Avoid cash gifts that can be lost or stolen. For security and tax record purposes, it's best to pay by check. Use the official full name of the charity - not initials - on your check. Avoid solicitors who want to send a courier or use an overnight delivery service to pick up your donation.

More information:
Philanthropic Advisory Service/ BBB Wise Giving Alliance Council of BBBs
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203-1838
(703) 276-0100

American Institute of Philanthropy
4905 Del Ray Avenue, Suite 300
(301) 913-5200

(Source of info:

ID: 3003587
Report as of December 17, 2014 10:51
Copyright© 2014 Better Business Bureau

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