Business ProfileforBears Car Wash & Detail Center

Bears car wash policy is that they do not wipe your navigation screen. They are supposed to hand you a clean cloth to wipe it with yourself. When my car was done being wiped down, they flagged me down and I asked *********************** for a cloth to wipe the screen off with. Instead of giving me one to do it myself, he wiped the screen down with the cloth he had just been wiping the car down with. This left several scratches on the navigation screen, 3 of which are very deep and noticeable. I have several pictures of the navigation screen over this past year and there was no damage on it prior. I came back to the car wash less than an hour after leaving and had to wait for the manager ***** to return. Upon arrival we spoke, he acknowledged that he was the one who did it and I showed him the damages. I video recorded him admitting to wiping down the screen and he facilitated my viewing and video recording of their security camera footage confirming the same. He refuses to do anything about the damages and told me I need to file a report with the police. The police said they will not take a report on this because it is a civil matter. He refused to give me any corporate contact information, only providing his personal business card. Two images show the scratches that were made today, 11/7/22 and the last one shows the screen previously, scratch free.