This business is not BBB accredited.
Phone: (720) 473-7100 Fax: (866) 965-0400 View Additional Phone Numbers 587 S Taylor Ave, Louisville, CO 80027
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Adam's Polishes Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Adam Pitale, President
Car Wash & Polish Equipment & Supplies
THIS LOCATION IS NOT BBB ACCREDITED
587 S Taylor Ave
Louisville, CO 80027 (866) 965-0400 (720) 473-7100 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 965-0400(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to honor warranty. Failure to reply to several emails asking for help. Dissatisfied with products. On 11/12/2010 I purchased a Flex **** VRG Polisher (Order ******) from *************** with a Lifetime warranty through ***************. On Sunday May 18th I experienced the Polisher giving off a burning odor followed by it smoking. I contacted the company with an in detail message regarding the issue and I was informed, by the company CEO, that it was probably a Backing Plate issue and would cost somewhere around $** (discounted roughly $** retail) to replace. I was shocked at how fast of a reply I got and was please. However the emails stopped that night (May 18th) and I have yet to hear from anyone from the company again after sending 3 additional emails (4 total). I contacted a former employee (who I might add left on good terms and I have proof of that) and was told that this should in fact be covered under warranty. Thus sending the final and 4th email back to the company on Monday, which I still not received a reply from. After not receiving replies to my emails I realized I would be unable to complete a full detail for a paying customer on Friday May 23rd, so I had to cancel that appointment due to the broken machine. In turn that customer was unhappy and took his business elsewhere resulting in me losing money and possibly any relations with that customer in the future. I also have a complaint about a product purchased in fall of 2013 which is not meeting satisfaction and request the 110% money back guarantee. I purchased their new Finishing Polish and a white MicroFiber Pad due to the discontinuance of their Fine Machine Polish. I had a problem with the results not being anywhere close to good and actually made my paint look worse which I was able to correct by purchasing some of the discontinued product from a reseller that still had some in stock. I attempted to get help on their Forum and many people (including employees of the company) had good suggestions but still poor results (Which are documented on ****** Forums as well as photos I have saved). I would like to point out that in the past (prior to March 2014) 5 years I have never had any issue with the company and service has been outstanding. Also this is my first time ever requesting any type of refund from this company. However I do not appreciate being ignored, I do not like losing money doing side jobs, and I do not like not honoring Lifetime Warranties.
Desired Settlement: I would like the company to refund my 110% on my purchase of the Finishing Polish and Microfiber White Pad ($*****) and ether pay for the replacement backing plate for my polisher or send me one free of charge, thus honoring their Lifetime Warranty. I would also like a signed letter acknowledging Lifetime Warranty of said machine with serial number, purchase date and order number documented within the papers.
Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ Thanks *****, Yes, we will refund your purchases, and get you an RMA, as we do for any customer return. Emailing our customer service and requesting an RMA is all you need to do: ************************ We suggest you also return the Flex Polisher, as we cannot replace the unit, as we no longer carry them, but a refund should be acceptable. Please package up and return all products noted above, and when they arrive at our HQ, we will refund your purchase, 110% per our guarantee. You will have a replacement backing plate for your Flex tomorrow, so you can do your detailing jobs over the weekend. Then, next week, when you buy your Rupes from one of our competitors, you can return ours. Please, in the future, simply contact me directly via email, and not PM's through the Forum. Per our customer service and product guarantees listed on our website, our customer service team can only help you if they hear from you. Thanks, and I hope this is the kind of solution you would be satisfied with. Sincerely, *********** Initial Consumer Rebuttal /* (2000, 8, 2014/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response. I will be returning 2 items with the RMA provided. I did get to speak to this company via email after submitting this BBB complaint. It was handled rather quickly but I did not really appreciate the tone taken. Nor being accused of not following the proper course of action when I most certainly did. So for the record I have attached several emails. I will not be returning the Flex Polisher, I do not know where I made that suggestion or request but that was not the intent. I did receive a replacement backing plate from *****s. I was hoping to work things out better and be on better terms with this company once again and maybe continue business but I see from the, once again, lack of response to my Flex ********* (attached document) that doesn't seem like it will be the case nor do they care.