BBB Business Review

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This business is not BBB accredited.

Diablo Media, LLC

Additional Locations

Phone: (888) 510-4407 View Additional Phone Numbers 1809 Blake St STE 200, Denver, CO 80202 View Additional Email Addresses http://www.diablomedia.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Diablo Media, LLC include:

  • 14 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Diablo Media, LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 14

Additional Complaint Information

BBB has identified a pattern of complaints in which consumers allege that they were charged an unauthorized monthly fee to access the online grant database of the business. Consumers assert that the terms and conditions of the business are deliberately confusing. Responses from the company report that their fees are clearly displayed on the business checkout page. The business reports consumers are required to check a box stating that they have read and understood the terms of their trial membership. BBB has also identified a pattern of complaints against this business in which consumers allege they are charged for enrollment in a continuation plan, despite only intending to sign up for a $1.95 trial offer. BBB requested a meeting with this business, but the business failed to respond.

Customer Reviews Summary Read customer reviews

1 Customer Review on Diablo Media, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 23, 2009 Business started: 11/01/2008 Business started locally: 11/01/2008
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Anne Deeb, grant approval network only Ms. Wendy Dale, Customer Support Mr. Mike Shuster, CFO
Contact Information
Principal: Ms. Anne Deeb, grant approval network only
Business Category

Business Consultants Loans - Small Business Advertising Agencies & Counselors

Alternate Business Names
Pagota Tree Consumer Trust Solutions Express Grant Funding My Scholarship Center SBA Loan Hub Sun Valley Trust The Grant Approval Network True Solstice

Customer Review Rating plus BBB Rating Summary

Diablo Media, LLC has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.