BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brakes Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brakes Plus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 83 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 24
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 50
Total Closed Complaints 83

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Brakes Plus
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 11

Additional Information

BBB file opened: June 03, 1998 Business started: 05/01/1990 Business started locally: 05/01/1990
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Dean Pisciotta, President Mr. Peter Derschang, Chief Financial Officer Ms. Kaci Foultner, Digital Marketing Ms. Krysti Giese, Human Resources Director Ms. Brenda Goentzel, Marketing Director Mr. Mike Leonard, Regional Vice President Mr. Dave Myers, Regional Vice President Mr. Larry Pisciotta, Chairman Mr. Mark Pisciotta, Exec. Vice President of Marketing Mr. RJ Pisciotta, Vice President of Sales and Operations Tracey Powell, Assistant to Chairman Mr. Dan Sheftel, Director of Real Estate
Contact Information
Customer Contact: Mr. Mike Leonard, Regional Vice President
Principal: Mr. Dean Pisciotta, President
Business Category

Brake Service Glass - Plate and Window Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Repair - Windshield, Glass Shops Auto Lube & Oil - Mobile Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Repair & Service

Refund and Exchange Policy

www.brakesplus.com/our-warranty

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR SERVICE PLEASE CONTACT US. ALL WARRANTY WORK MUST BE COMPLETED BY BRAKES PLUS. WE CAN NOT AUTHORIZE OUR WARRANTY WORK TO BE DONE BY ANOTHER FIRM.
It is our goal to make sure that every customer leaves brakes plus with a positive experience. If you have a concern regarding your experience at brakes plus immediately contact the Manager / Partner of that store. Stores are staffed with a Manager / Partner that has the authority to resolve the situation for the customer. The Manager / Partner will make every reasonable effort to make the situation right for the customer.
If you are having a problem with the vehicles operation, please call the Manager / Partner of the store where the repairs were done. The Manager / Partner will do everything possible to schedule the vehicle within 24 hours or sooner. If an emergency should occur while you are traveling, please call any brakes plus to help you find the nearest brakes plus location.
If the Manager / Partner is unable to resolve the situation to your satisfaction, then you should contact the brakes plus corporate help center at 303-221-8600 ext. 424. Your call will be returned by a corporate representative within 24 business hours.

Alternate Business Names
Brakes Plus Thornton 104th Brakes Plus Arvada Brakes Plus Aurora E. Mississippi Ave Brakes Plus Aurora Iliff Ave Brakes Plus Aurora Tower Rd Brakes Plus Brighton Brakes Plus Car Care Center - Corporate Brakes Plus Centennial Smoky Hill Brakes Plus Cherry Creek Glendale Brakes Plus Denver East Evans Brakes Plus Denver South Federal Brakes Plus Denver Stapleton Brakes Plus Highlands Ranch West Brakes Plus Lakewood Brakes Plus Littleton Chatfield Brakes Plus Littleton South Kipling Brakes Plus Longmont Brakes Plus Parker Brakes Plus Parker Stonegate Brakes Plus Superior Brakes Plus Tech Center Centennial Brakes Plus Tech Center Englewood Brakes Plus Thornton 120th Brakes Plus Westminster Preferred Auto Glass Highlands Ranch Preferred Auto Glass Littleton Preferred Auto Glass Thornton
Industry Tips
Automobile Service & Repair

Customer Review Rating plus BBB Rating Summary

Brakes Plus has received 4.16 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.