BBB Business Review

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This business is not BBB accredited.

Northwest Parkway LLC

Phone: (303) 533-1200 3701 Northwest Pkwy, Broomfield, CO 80023 http://www.nwpky.org


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Description

The Northwest Parkway is a toll road, connecting E-470 at I-25 in the north metro Denver, with U.S. 36 in Broomfield, Colorado. A toll transaction is recorded and billed to the registered owner of the vehicle or posted to an existing toll account.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Northwest Parkway LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Northwest Parkway LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

105 complaints closed with BBB in last 3 years | 50 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 72
Billing/Collection Issues 33
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 105

Additional Complaint Information

BBB has identified a pattern of complaints against the business. Specifically, consumers allege billing or collection issues where they are notified through a collection agency that they owe the business money without prior notification. Further, consumers allege that when they are notified by the collection agency, the amount owed is up to four times the original amount due to additional fees and late fees. Lastly, consumers allege customer service issues where the business provided incorrect or unclear information regarding their fees. BBB has met with the business on June 26, 2014 to address the allegations. BBB will monitor complaints for continuous issues moving forward.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Northwest Parkway LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: September 24, 2009 Business started: 11/21/2007 Business started locally: 11/21/2007 Business incorporated 08/29/2007 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Pedro Costa, Executive Director Ms. Katie Magyar, Project Manager Ms. Marge Utne, Customer Service
Contact Information
Principal: Mr. Pedro Costa, Executive Director
Customer Contact: Ms. Marge Utne, Customer Service
Business Category

Booths - Toll, Parking

Refund and Exchange Policy
No refunds of tolls except if the vehicle was sold/transferred or stolen at the time(s) of travel(s). Customer must provide documentation (title transfer or police report).
Service Area
The Northwest Parkway is a 75-mile per hour public toll road that connects E-470 in the east, at I-25, which is north of 144th Ave, with U.S. 36 and State Highway 128 in Broomfield, Colorado
Products & Services

Northwest Parkway is a 75 mph public toll highway, 100% privately funded. No tax dollars used to build, finance, operate and maintain. Open to all vehicles 24/7.

Find more information about our services, tolls, fees and terms use at: www.nwpky.org


Customer Review Rating plus BBB Rating Summary

Northwest Parkway LLC has received 2.78 out of 5 stars based on 9 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.