This business is not BBB accredited.
Phone: (303) 533-1200 3701 Northwest Pkwy, Broomfield, CO 80023
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Northwest Parkway is a toll road, connecting E-470 at I-25 in the north metro Denver, with U.S. 36 in Broomfield, Colorado. A toll transaction is recorded and billed to the registered owner of the vehicle or posted to an existing toll account.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Northwest Parkway LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Northwest Parkway LLC include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||105|
Additional Complaint Information
BBB has identified a pattern of complaints against the business. Specifically, consumers allege billing or collection issues where they are notified through a collection agency that they owe the business money without prior notification. Further, consumers allege that when they are notified by the collection agency, the amount owed is up to four times the original amount due to additional fees and late fees. Lastly, consumers allege customer service issues where the business provided incorrect or unclear information regarding their fees. BBB has met with the business on June 26, 2014 to address the allegations. BBB will monitor complaints for continuous issues moving forward.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Pedro Costa, Executive Director Ms. Katie Magyar, Project Manager Ms. Marge Utne, Customer Service
Booths - Toll, Parking
Refund and Exchange PolicyNo refunds of tolls except if the vehicle was sold/transferred or stolen at the time(s) of travel(s). Customer must provide documentation (title transfer or police report).
Service AreaThe Northwest Parkway is a 75-mile per hour public toll road that connects E-470 in the east, at I-25, which is north of 144th Ave, with U.S. 36 and State Highway 128 in Broomfield, Colorado
Products & Services
Northwest Parkway is a 75 mph public toll highway, 100% privately funded. No tax dollars used to build, finance, operate and maintain. Open to all vehicles 24/7.
Find more information about our services, tolls, fees and terms use at: www.nwpky.org
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview