Business ProfileforComerica Bank

Direct Express uses Comerica Bank. The BBB suggests that you call Comerica at (313) 222-**** to file a complaint against Direct Express.BUT, when you call Comerica at (313) 222-**** and try to do just that, the ONLY thing they offer to do is transfer you to Direct Express which is NOT helpful at ALL.I have ALREADY spent MORE than enough hours on the phone with rude Direct Express employees and supervisors that have done NOTHING to solve my ongoing problems. This was my reason for attempting to contact Comerica as suggested by the BBB, not to be transferred back to Direct Express.These companies should NOT be able to get away with ALL the things they get away with and be protected because they are a "Government Agency".Where's the Customer protection at?In ********************'s response to complaints on Direct Express's page, they state that "Cardholder satisfaction is important to us as evidenced by the program's 94% satisfaction rating."I do NOT believe that to be a true statement as evident in all of the ongoing complaints and reviews that are seen on the BBB's Direct Express page.Direct Express is a government program, that does not care about its clients.I recommend withdrawing ALL of your funds IMMEDIATELY from the Direct Express card, if you do not have a financial institution, establish one ASAP, if you need assistance, ask your "Disability Advocate" if they can assist you.Establish a bank account with a financial institution that is a trustworthy, reliable financial institution that actually cares about you as a customer and actually assists you with ANY problems, questions, or concerns that you are contacting them about.Set up Direct Deposit with a financial institution, that process *** take some time to complete until then, withdraw ALL funds from your Direct Express card and deposit them into your bank account.DO NOT TRANSFER your funds or you *** continue to experience problems with Direct Express and NO assistance from Comerica.

******************, Your complaint has been forwarded to ************************* for review. A representative will reach out to you to assist in resolving your concerns. Thank you!